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Total quality management: a critical literature review using Pareto analysis
Purpose Due to its impact on business performance total quality management (TQM) has
gained a lot of importance by businessmen, managers, practitioners, and research scholars …
gained a lot of importance by businessmen, managers, practitioners, and research scholars …
An overview of total quality management: understanding the fundamentals in service organization
Recent studies on total quality management (TQM) show that there is sudden shift in the
application of TQM from manufacturing to service organization and voluminous studies have …
application of TQM from manufacturing to service organization and voluminous studies have …
Quality 4.0–understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique
Purpose In this era of Industry 4.0, characterized by disruptive technologies, there is a need
to identify and understand the role of the quality function in the excellence journey. Quality …
to identify and understand the role of the quality function in the excellence journey. Quality …
The impact of technology transfer performance on total quality management and quality performance
The purpose of this research is to define the critical factors of technology transfer
performance (TTP) and to measure its impact on quality performance (QP) and total quality …
performance (TTP) and to measure its impact on quality performance (QP) and total quality …
Total quality management in service sector: a literature review
Over the last two decades, service organisations have embraced total quality management
(TQM) as an effective management tool to improve their service quality. They have begun to …
(TQM) as an effective management tool to improve their service quality. They have begun to …
A critical evaluation and framework of business process improvement methods
The redesign of business processes has a huge potential in terms of reducing costs and
throughput times, as well as improving customer satisfaction. Despite rapid developments in …
throughput times, as well as improving customer satisfaction. Despite rapid developments in …
Identification and prioritization of barriers to total quality management implementation in service industry: an analytic hierarchy process approach
Purpose–Despite the potential benefits of total quality management (TQM) articulated by
quality experts and practitioners, these benefits are not easy to achieve in practice. Many …
quality experts and practitioners, these benefits are not easy to achieve in practice. Many …
Lean manufacturing implementation in Zimbabwean industries: Impact on operational performance
The impact of Lean Manufacturing (LM) implementation on organizational performance is an
ongoing discussion. The effect of implementing LM tools on operational performance across …
ongoing discussion. The effect of implementing LM tools on operational performance across …
The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture
Literature increasingly recognises the importance of organisational culture when
implementing operations management practices. This paper examines the relationships …
implementing operations management practices. This paper examines the relationships …
Development of a new conceptual model for improvement of the quality services of higher education institutions in academic, administrative, and research areas
Purpose: To develop a new conceptual model that can be used to improve the quality of
services provided by higher education institutions in all three areas: academic …
services provided by higher education institutions in all three areas: academic …