Total quality management: a critical literature review using Pareto analysis

S Bajaj, R Garg, M Sethi - International journal of productivity and …, 2018‏ - emerald.com
Purpose Due to its impact on business performance total quality management (TQM) has
gained a lot of importance by businessmen, managers, practitioners, and research scholars …

An overview of total quality management: understanding the fundamentals in service organization

F Talib - Talib, F.(2013),“An overview of total quality …, 2013‏ - papers.ssrn.com
Recent studies on total quality management (TQM) show that there is sudden shift in the
application of TQM from manufacturing to service organization and voluminous studies have …

Quality 4.0–understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique

GS Sureshchandar - International Journal of Quality & Reliability …, 2022‏ - emerald.com
Purpose In this era of Industry 4.0, characterized by disruptive technologies, there is a need
to identify and understand the role of the quality function in the excellence journey. Quality …

The impact of technology transfer performance on total quality management and quality performance

GIS Bolatan, S Gozlu, L Alpkan, S Zaim - Procedia-Social and Behavioral …, 2016‏ - Elsevier
The purpose of this research is to define the critical factors of technology transfer
performance (TTP) and to measure its impact on quality performance (QP) and total quality …

Total quality management in service sector: a literature review

F Talib, Z Rahman, MN Qureshi - International Journal of …, 2012‏ - inderscienceonline.com
Over the last two decades, service organisations have embraced total quality management
(TQM) as an effective management tool to improve their service quality. They have begun to …

A critical evaluation and framework of business process improvement methods

RJB Vanwersch, K Shahzad, I Vanderfeesten… - Business & Information …, 2016‏ - Springer
The redesign of business processes has a huge potential in terms of reducing costs and
throughput times, as well as improving customer satisfaction. Despite rapid developments in …

Identification and prioritization of barriers to total quality management implementation in service industry: an analytic hierarchy process approach

F Talib, Z Rahman - The TQM Journal, 2015‏ - emerald.com
Purpose–Despite the potential benefits of total quality management (TQM) articulated by
quality experts and practitioners, these benefits are not easy to achieve in practice. Many …

Lean manufacturing implementation in Zimbabwean industries: Impact on operational performance

C Maware, O Adetunji - International Journal of Engineering …, 2019‏ - journals.sagepub.com
The impact of Lean Manufacturing (LM) implementation on organizational performance is an
ongoing discussion. The effect of implementing LM tools on operational performance across …

The impact of soft TQM and hard TQM on innovation performance: the moderating effect of organisational culture

K Kanapathy, CS Bin, S Zailani… - … Journal of Productivity …, 2017‏ - inderscienceonline.com
Literature increasingly recognises the importance of organisational culture when
implementing operations management practices. This paper examines the relationships …

Development of a new conceptual model for improvement of the quality services of higher education institutions in academic, administrative, and research areas

PS Aithal, AK Maiya - International Journal of Management …, 2023‏ - papers.ssrn.com
Purpose: To develop a new conceptual model that can be used to improve the quality of
services provided by higher education institutions in all three areas: academic …