Although commonly considered the core product offered by visitor attractions such as
museums, zoos, and heritage sites, the visitor experience has proved a difficult construct to …

This study aims to identify the structure of online restaurant reviews and examine the
influence of review attributes and sentiments on restaurant star ratings. While past research …

Innovation is an important determinant for economic survival and growth in the hospitality
industry. As a highly human-centric industry, service providers and customers as users join …

In tourism, hotel customers and hotel settings are changing and evolving their nature: new
dynamics and new contexts create and co-create new value. Hotels integrate new elements …