We review the burgeoning literature on the social effects of emotions, documenting the
impact of emotional expressions on observers' affect, cognition, and behavior. We find …

Empathy, a multidimensional construct comprised of cognitive, affective, and behavioral
dimensions, has been advanced as a critical predictor of prosocial behavior and …

The functioning of social collectives hinges on the willingness of their members to cooperate
with one another and to help those who are in need. Here, we consider how such prosocial …

Sustainable development requires sustainability transformations of (so far unsustainable)
companies. Sustainability transformations of companies do not happen by themselves but …

Hel** is a foundational aspect of organizational life and the prototypical organizational
citizenship behavior, with most research implicitly assuming that hel** benefits its …

Drawing on reciprocity, revenge, and retaliation theories, we examined a three-way
interaction effect of customer incivility, turnover intentions and employee empowerment on …

The phrase the “customer is always right” assumes that customers provide universal benefits
for firms. However, in recent years, customer deviance is on the rise and the academic …

In this research, we examine how high‐quality contact can facilitate employees' coworker
support and explain why the benefits of high‐quality contact are contingent upon age. First …

Organizations grapple with how to position and manage star employees within and across
workgroups. One critical question not yet well understood is how to optimize the influence of …

Drawing on the justice-and resource-based perspectives, we designed two complementary
studies to predict the detrimental effects of customer mistreatment on service failure and …