A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
The hospitality and tourism industry faces serious challenges during public health
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
20 years of Nordic hospitality research: a review and future research agenda
Communicating hospitality and tourism research has been at the core of the journal aim
since the early start in 2001. The aim of the current paper is to provide an overview of the …
since the early start in 2001. The aim of the current paper is to provide an overview of the …
Development of SERVQUAL and DINESERV for measuring meal experiences in eating establishments
KV Hansen - Scandinavian Journal of Hospitality and Tourism, 2014 - Taylor & Francis
During the last two decades, SERVQUAL and DINESERV have been widely used to
measure service quality in the hospitality industry. At the same time, interest in and research …
measure service quality in the hospitality industry. At the same time, interest in and research …
The role of hotel restaurants in gastronomic place branding
V Gordin, J Trabskaya, E Zelenskaya - International Journal of Culture …, 2016 - emerald.com
Purpose–This paper aims to display the role of hotel restaurants in gastronomic place
branding. The authors view hotel restaurants as having a great potential in the promotion of …
branding. The authors view hotel restaurants as having a great potential in the promotion of …
Information technology and front office employees' performance
S Melián-González… - International Journal of …, 2017 - emerald.com
Purpose The aim of this paper is to analyze the role of information technology (IT) in the
performance of front office employees in hotels. This is done by testing and analyzing up to …
performance of front office employees in hotels. This is done by testing and analyzing up to …
Customer encounter satisfaction and narrative force: an investigation of user-generated content on TripAdvisor
M Cassar, J Konietzny, A Caruana - Scandinavian journal of …, 2023 - Taylor & Francis
Customer satisfaction research is often undertaken quantitatively employing multi-item
standard questionnaires. Instead, this study seeks to understand how restaurant customers …
standard questionnaires. Instead, this study seeks to understand how restaurant customers …
Bireysel ve davranışsal faktörlerin restoran müşterilerinin şikâyet etme niyetlerine etkisi
B Özdemir, G Yılmaz, O Çalışkan - Anatolia: Turizm Araştırmaları …, 2015 - dergipark.org.tr
Bu araştırma bireysel ve davranışsal faktörlerin restoran müşterilerinin şikâyet etme
niyetlerine etkisini incelemeyi amaçlamaktadır. Alanyazın taramasının ardından davranışsal …
niyetlerine etkisini incelemeyi amaçlamaktadır. Alanyazın taramasının ardından davranışsal …
Food and meals in caring institutions–a small dive into research
KV Hansen - International Journal of Health Care Quality Assurance, 2016 - emerald.com
Purpose–With the growing older population, the increasing interest in the elderly's eating
habits and the meal situation go hand in hand and are challenges in many countries …
habits and the meal situation go hand in hand and are challenges in many countries …
A qualitative study on process aspects of complaining in restaurants
B Ozdemir, O Caliskan, G Yilmaz - Journal of Culinary Science & …, 2015 - Taylor & Francis
This study aims at identifying the aspects of failure, recovery, and complaint processes in
restaurant consumptions with a qualitative research approach. Texts in questionnaires …
restaurant consumptions with a qualitative research approach. Texts in questionnaires …
Dışarda yeme teorisi bağlamında the menu (2022) filmi üzerine bir inceleme (An analysis on the menu (2022) in the context of the theory of eating out)
ÜG ISLAKOĞLU - Journal of Tourism & Gastronomy Studies, 2024 - jotags.net
There has been an increase in the number of gastronomy-themed films in recent years. One
of these films, The Menu, has placed the phenomenon of eating out at the centre of the …
of these films, The Menu, has placed the phenomenon of eating out at the centre of the …