Purpose This paper aims to proffer a broad overview of publications in the International
Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric …

Purpose The increased utilization of artificial intelligence-enabled applications (AI-ETs)
across the customer journey has transformed customer experience (CX), introducing entirely …

The study employed two theories, the technology acceptance model (TAM) and the Attention-
Interest-Desire-Action (AIDA) model, to provide an understanding of the process of …

Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …

Purpose The purpose of this study was to explore if five subdimensions of perceived risk
(financial, time, privacy, performance and psychological risks) negatively affects image. In …

Purpose This paper aims to understand the process of guest-robot value co-creation in the
restaurant context. It empirically examines the guest perception of value facilitation by …

This study was designed to understand the relationships among the experience economy,
brand attitude, and brand loyalty based on the type of service providers, such as robot …

Purpose This study aims to investigate the effects of hotel customers' perceived utilitarian
and hedonic values on their intention to use service robots. In addition, the influences of …

Purpose Have you been to a smart restaurant, and how were its services? A common
limitation of hospitality studies stems from the lack of research on how service quality is …

This study investigates the approach behavior of the respondents by using the cognitive–
affective–behavioral framework in the context of restaurant service robots. An online survey …