Systematic literature review of human–machine collaboration in organizations using bibliometric analysis

JM Li, TJ Wu, YJ Wu, M Goh - Management Decision, 2023‏ - emerald.com
Purpose This study aims to systematically map the state of work on human–machine
collaboration in organizations using bibliometric analysis. Design/methodology/approach …

Recognizing and utilizing novel research opportunities with artificial intelligence

G von Krogh, Q Roberson, M Gruber - Academy of Management …, 2023‏ - journals.aom.org
As we are witnessing a fundamental transformation of organizations, societies, and
economies through the rapid growth of data and development of digital technology (George …

Can AI really help? The double-edged sword effect of AI assistant on employees' innovation behavior

M Yin, S Jiang, X Niu - Computers in Human Behavior, 2024‏ - Elsevier
With artificial intelligence (AI) replacing humans at work, creative work is becoming
increasingly important for humans. Although AI may improve employees' innovation …

The rise of robots increases job insecurity and maladaptive workplace behaviors: Multimethod evidence.

KC Yam, PM Tang, JC Jackson, R Su… - Journal of Applied …, 2023‏ - psycnet.apa.org
Robots are transforming the nature of human work. Although human–robot collaborations
can create new jobs and increase productivity, pundits often warn about how robots might …

Linking employees' challenge-hindrance appraisals toward AI to service performance: the influences of job crafting, job insecurity and AI knowledge

C He, R Teng, J Song - International Journal of Contemporary …, 2023‏ - emerald.com
Purpose This study aims to explore the associations linking employees' challenge-
hindrance appraisals toward artificial intelligence (AI) to service performance while …

No person is an island: Unpacking the work and after-work consequences of interacting with artificial intelligence.

PM Tang, J Koopman, KM Mai… - Journal of Applied …, 2023‏ - psycnet.apa.org
The artificial intelligence (AI) revolution has arrived, as AI systems are increasingly being
integrated across organizational functions into the work lives of employees. This coupling of …

How does AI technology integration affect employees' proactive service behaviors? A transactional theory of stress perspective

Y Huang, D Gursoy - Journal of Retailing and Consumer Services, 2024‏ - Elsevier
While AI technology is widely integrated into service creation and delivery processes, the
empirical evidence about its impact on employees has been mixed. Based on transactional …

Pathways for design research on artificial intelligence

A Abbasi, J Parsons, G Pant… - Information Systems …, 2024‏ - pubsonline.informs.org
An expanding body of information systems research is adopting a design perspective on
artificial intelligence (AI), wherein researchers prescribe solutions to problems using AI …

The two faces of Artificial Intelligence (AI): Analyzing how AI usage shapes employee behaviors in the hospitality industry

Y Liu, Y Li, K Song, F Chu - International Journal of Hospitality Management, 2024‏ - Elsevier
AI has become a critical technology driving societal advancement and impacting various
sectors, including hospitality. Technology has social attributes, and employees play a major …

Anthropomorphism in artificial Intelligence: A review of empirical work across domains and insights for future research

E Uysal, S Alavi, V Bezençon - Artificial intelligence in marketing, 2023‏ - emerald.com
Abstract Purpose Anthropomorphism in Artificial Intelligence (AI)-powered devices is being
used increasingly frequently in consumer-facing situations (eg, AI Assistants such as Alexa …