Trust in automation: Integrating empirical evidence on factors that influence trust
Objective: We systematically review recent empirical research on factors that influence trust
in automation to present a three-layered trust model that synthesizes existing knowledge …
in automation to present a three-layered trust model that synthesizes existing knowledge …
Human–agent teaming for multirobot control: A review of human factors issues
JYC Chen, MJ Barnes - IEEE Transactions on Human-Machine …, 2014 - ieeexplore.ieee.org
The human factors literature on intelligent systems was reviewed in relation to the following:
efficient human supervision of multiple robots, appropriate human trust in the automated …
efficient human supervision of multiple robots, appropriate human trust in the automated …
In bot we trust: A new methodology of chatbot performance measures
Chatbots are used frequently in business to facilitate various processes, particularly those
related to customer service and personalization. In this article, we propose novel methods of …
related to customer service and personalization. In this article, we propose novel methods of …
Almost human: Anthropomorphism increases trust resilience in cognitive agents.
We interact daily with computers that appear and behave like humans. Some researchers
propose that people apply the same social norms to computers as they do to humans …
propose that people apply the same social norms to computers as they do to humans …
A meta-analysis of factors influencing the development of trust in automation: Implications for understanding autonomy in future systems
Objective: We used meta-analysis to assess research concerning human trust in automation
to understand the foundation upon which future autonomous systems can be built …
to understand the foundation upon which future autonomous systems can be built …
Trust in an AI versus a Human teammate: The effects of teammate identity and performance on Human-AI cooperation
Recent advances in artificial intelligence (AI) enable researchers to create more powerful AI
agents that are becoming competent teammates for humans. However, human distrust of AI …
agents that are becoming competent teammates for humans. However, human distrust of AI …
Intelligent agent transparency in human–agent teaming for Multi-UxV management
Objective: We investigated the effects of level of agent transparency on operator
performance, trust, and workload in a context of human–agent teaming for multirobot …
performance, trust, and workload in a context of human–agent teaming for multirobot …
Measuring and understanding trust calibrations for automated systems: a survey of the state-of-the-art and future directions
Trust has been recognized as a central variable to explain the resistance to using automated
systems (under-trust) and the overreliance on automated systems (over-trust). To achieve …
systems (under-trust) and the overreliance on automated systems (over-trust). To achieve …
SupportingTrust in autonomous driving
R Häuslschmid, M von Buelow, B Pfleging… - Proceedings of the 22nd …, 2017 - dl.acm.org
Autonomous cars will likely hit the market soon, but trust into such a technology is one of the
big discussion points in the public debate. Drivers who have always been in complete …
big discussion points in the public debate. Drivers who have always been in complete …
The role of domain expertise in user trust and the impact of first impressions with intelligent systems
Abstract Domain-specific intelligent systems are meant to help system users in their decision-
making process. Many systems aim to simultaneously support different users with varying …
making process. Many systems aim to simultaneously support different users with varying …