Abstract Service providers routinely share information about upcoming waiting times with
their customers, through delay announcements. The need to effectively manage the …

Bitcoin provides its users with transaction-processing services which are similar to those of
traditional payment systems. This article models the novel economic structure implied by …

An on-demand service platform connects waiting-time-sensitive customers with independent
service providers (agents). This paper examines how two defining features of an on-demand …

Autonomous artificial intelligence (AI) promises to increase healthcare productivity, but real-
world evidence is lacking. We developed a clinic productivity model to generate testable …

With food delivery services, customers can hire delivery workers to pick up food on their
behalf. To investigate the long-term impact of food delivery services on the restaurant …

Problem definition: An on-demand service platform relies on independent workers (agents)
who decide how much time, if any, to devote to the platform. Some labor advocates have …

Multiserver queueing systems describe situations in which users require service from
multiple parallel servers. Examples include check-in lines at airports, waiting rooms in …