“How was your meal?” Examining customer experience using Google maps reviews
B Mathayomchan, V Taecharungroj - International Journal of Hospitality …, 2020 - Elsevier
The purpose of this research is to examine the effects of restaurant attributes and the
underlying factors impacting overall customer experience within a range of different …
underlying factors impacting overall customer experience within a range of different …
A review of restaurant research in the last two decades: A bibliometric analysis
The present paper presents the results of a bibliometric analysis of published academic
research dealing with restaurants in the fields of hospitality, leisure, sport and tourism. In …
research dealing with restaurants in the fields of hospitality, leisure, sport and tourism. In …
Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
[HTML][HTML] Impacto del marketing digital a las empresas colombianas emergentes
El marketing digital cobra cada vez mayor importancia en los entornos competitivos de los
mercados globales; en este sentido, el comprador de hoy cuenta con características …
mercados globales; en este sentido, el comprador de hoy cuenta con características …
The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists
L Su, SR Swanson - Tourism Management, 2017 - Elsevier
Abstract Utilizing a Stimulus-Organism-Response (SOR) framework, this study presents and
examines an integrated model that investigates consumption emotions (positive and …
examines an integrated model that investigates consumption emotions (positive and …
Experiential value in branding food tourism
Although food tourism has been characterized as an emerging industry, studies of branding
in food tourism are limited. This work applies a novel, value-driven approach to evaluate …
in food tourism are limited. This work applies a novel, value-driven approach to evaluate …
The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience
The purpose of this study is to examine the multi-dimensional structure of the hotel
servicescape to understand its impact on customer's behavioral intentions through multi …
servicescape to understand its impact on customer's behavioral intentions through multi …
A strategy for enhancing senior tourists' well-being perception: Focusing on the experience economy
This study was designed to examine how to form well-being perception in the senior tourism
industry. More specifically, this study proposed (1) the casual relationships between four …
industry. More specifically, this study proposed (1) the casual relationships between four …
Destination service quality, affective image and revisit intention: The moderating role of past experience
This study examines the moderating role of past experience on the relationship between
destination service quality, destination affective image and re-visit intention. With Alanya …
destination service quality, destination affective image and re-visit intention. With Alanya …
Why do we buy luxury experiences? Measuring value perceptions of luxury hospitality services
Purpose The luxury segment of the hospitality industry has experienced substantial growth
in the past decade. Unfortunately, the notion of perceived luxury values has received scant …
in the past decade. Unfortunately, the notion of perceived luxury values has received scant …