A review of restaurant research in the last two decades: A bibliometric analysis

ME Rodríguez-López, JM Alcántara-Pilar… - International Journal of …, 2020‏ - Elsevier
The present paper presents the results of a bibliometric analysis of published academic
research dealing with restaurants in the fields of hospitality, leisure, sport and tourism. In …

“How was your meal?” Examining customer experience using Google maps reviews

B Mathayomchan, V Taecharungroj - International Journal of Hospitality …, 2020‏ - Elsevier
The purpose of this research is to examine the effects of restaurant attributes and the
underlying factors impacting overall customer experience within a range of different …

Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology

M Zibarzani, RA Abumalloh, M Nilashi, S Samad… - Technology in …, 2022‏ - Elsevier
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …

The effect of gastronomic experience on restaurant image, customer perceived value, customer satisfaction and customer loyalty

D Cankül, S Kaya, MÇ Kızıltaş - … Journal of Gastronomy and Food Science, 2024‏ - Elsevier
The aim of this study is to determine the effect of gastronomic experience on restaurant
image, customer perceived value, customer satisfaction and customer loyalty. In the …

[HTML][HTML] Impacto del marketing digital a las empresas colombianas emergentes

RC Pitre-Redondo, SE Builes-Zapata… - Revista Universidad y …, 2021‏ - scielo.org.co
El marketing digital cobra cada vez mayor importancia en los entornos competitivos de los
mercados globales; en este sentido, el comprador de hoy cuenta con características …

The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists

L Su, SR Swanson - Tourism management, 2017‏ - Elsevier
Abstract Utilizing a Stimulus-Organism-Response (SOR) framework, this study presents and
examines an integrated model that investigates consumption emotions (positive and …

[HTML][HTML] The factors influencing STD through SOR theory

S Nieves-Pavón, N López-Mosquera… - Journal of Retailing and …, 2023‏ - Elsevier
Abstract Smart Tourist Destinations (STDs) are revolutionising the tourism landscape by
leveraging technology to enhance tourism experiences. Nonetheless, this study shows that …

Customer experience management strategies in upscale restaurants: Lessons from the Covid-19 pandemic

A Bonfanti, V Vigolo, G Yfantidou, R Gutuleac - International Journal of …, 2023‏ - Elsevier
This study addresses customer experience management (CXM) in upscale restaurants.
Specifically, it examines restaurateurs' perceptions of customers' changing needs following …

Experiential value in branding food tourism

CTS Tsai, YC Wang - Journal of Destination Marketing & Management, 2017‏ - Elsevier
Although food tourism has been characterized as an emerging industry, studies of branding
in food tourism are limited. This work applies a novel, value-driven approach to evaluate …

The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience

BB Dedeoglu, A Bilgihan, BH Ye, P Buonincontri… - International Journal of …, 2018‏ - Elsevier
The purpose of this study is to examine the multi-dimensional structure of the hotel
servicescape to understand its impact on customer's behavioral intentions through multi …