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A review of restaurant research in the last two decades: A bibliometric analysis
The present paper presents the results of a bibliometric analysis of published academic
research dealing with restaurants in the fields of hospitality, leisure, sport and tourism. In …
research dealing with restaurants in the fields of hospitality, leisure, sport and tourism. In …
“How was your meal?” Examining customer experience using Google maps reviews
The purpose of this research is to examine the effects of restaurant attributes and the
underlying factors impacting overall customer experience within a range of different …
underlying factors impacting overall customer experience within a range of different …
Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
The effect of gastronomic experience on restaurant image, customer perceived value, customer satisfaction and customer loyalty
The aim of this study is to determine the effect of gastronomic experience on restaurant
image, customer perceived value, customer satisfaction and customer loyalty. In the …
image, customer perceived value, customer satisfaction and customer loyalty. In the …
[HTML][HTML] Impacto del marketing digital a las empresas colombianas emergentes
El marketing digital cobra cada vez mayor importancia en los entornos competitivos de los
mercados globales; en este sentido, el comprador de hoy cuenta con características …
mercados globales; en este sentido, el comprador de hoy cuenta con características …
The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists
Abstract Utilizing a Stimulus-Organism-Response (SOR) framework, this study presents and
examines an integrated model that investigates consumption emotions (positive and …
examines an integrated model that investigates consumption emotions (positive and …
[HTML][HTML] The factors influencing STD through SOR theory
Abstract Smart Tourist Destinations (STDs) are revolutionising the tourism landscape by
leveraging technology to enhance tourism experiences. Nonetheless, this study shows that …
leveraging technology to enhance tourism experiences. Nonetheless, this study shows that …
Customer experience management strategies in upscale restaurants: Lessons from the Covid-19 pandemic
This study addresses customer experience management (CXM) in upscale restaurants.
Specifically, it examines restaurateurs' perceptions of customers' changing needs following …
Specifically, it examines restaurateurs' perceptions of customers' changing needs following …
Experiential value in branding food tourism
Although food tourism has been characterized as an emerging industry, studies of branding
in food tourism are limited. This work applies a novel, value-driven approach to evaluate …
in food tourism are limited. This work applies a novel, value-driven approach to evaluate …
The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience
The purpose of this study is to examine the multi-dimensional structure of the hotel
servicescape to understand its impact on customer's behavioral intentions through multi …
servicescape to understand its impact on customer's behavioral intentions through multi …