Purpose This study aims to explore the various approaches used in the general customer
service industry to develop a conceptual framework for evaluating the responses of facility …

Affordable housing for the low-income population, who mostly live in slums, is an endemic
challenge for cities in develo** countries. As a remedy for the slum-free city, most of the …

Purpose This study aims to gain a qualitative understanding of the residents' perspective on
the complexities of built environment management in Turkey. In addition, facility …

An effective facility management process is crucial to overall firm performance and is
becoming a core competency for organizations seeking to gain a competitive advantage …

This research examines residential satisfaction in a large Public Rental Housing (PRH)
program in the develo** municipality of Chongqing, a city located in western China …

Facility management has become increasingly challenging due to complex building systems
that generate more diverse and complex maintenance issues. Facility managers and staff …

Residential satisfaction of university dormitories serves as one of the significant aspects in
the framework of sustainability in higher education. This study aims to develop a framework …

All buildings require Repair and Maintenance (R&M) in their life cycle period. However, if
R&M activities are not carried out properly, deterioration will occur, service life of buildings …

Two themes are evident in housing research in Ghana. One involves the study of how to
increase the number of dwellings to correct the overall housing deficit, and the other focuses …

The rate at which the population is ageing increases the magnitude of the challenge of
providing private domestic buildings with facilities meeting those needs of the elderly …