Exploring the generative AI adoption in service industry: A mixed-method analysis

R Gupta, B Rathore - Journal of Retailing and Consumer Services, 2024 - Elsevier
In the last few years, many service organisations have been exploring the use of Generative
Artificial Intelligence (GAI) tools for their businesses and upgrading their existing processes …

Digital marketing and purchase intention of bank services: the role of trust and engagement

AA Otopah, CSK Dogbe, O Amofah… - International Journal of …, 2024 - emerald.com
Purpose The study examined the mediating and moderating roles of engagement and trust
in the relationship between digital marketing and purchase intentions in the banking …

[HTML][HTML] Customer engagement, innovation, and sustainable consumption: Analyzing personalized, innovative, sustainable phygital products

RS Anwar, RR Ahmed, D Streimikiene… - Journal of Innovation & …, 2025 - Elsevier
Purpose This research explores the relationship between factors that play a crucial role in e-
commerce. This research aimed to check the direct relationship between customer …

Agroeconomic Indexes and Big Data: Digital Marketing Analytics Implications for Enhanced Decision Making with Artificial Intelligence-Based Modeling

NT Giannakopoulos, MC Terzi, DP Sakas, N Kanellos… - Information, 2024 - mdpi.com
Agriculture firms face an array of struggles, most of which are financial; thus, the role of
decision making is discerned as highly important. The agroeconomic indexes (AEIs) of …

Digital transformation management of supply chain firms based on big data from DeFi social media profiles

DP Sakas, NT Giannakopoulos, MC Terzi, N Kanellos… - Electronics, 2023 - mdpi.com
Emerging technologies in the digital context can favor industrial sector firms in their aim to
improve their performance. Digitalization is mainly expressed through the utilization of big …

[HTML][HTML] Neuromarketing and Big Data Analysis of Banking Firms' Website Interfaces and Performance

NT Giannakopoulos, DP Sakas, SP Migkos - Electronics, 2024 - mdpi.com
In today's competitive digital landscape, banking firms must leverage qualitative and
quantitative analysis to enhance their website interfaces, ensuring they meet user needs …

Influence of supermarket self-checkout service quality, customer vulnerability and risk perception during emerging pandemics on Australian customer behaviour

G Singh, N Slack, S Sharma - The TQM Journal, 2025 - emerald.com
Purpose This study investigates how the COVID-19 pandemic, as a unique environmental
factor, influences Australian supermarket customers' satisfaction and behavioural loyalty …

Guest editorial: Brand management in banking

R Bravo, F Dall'Olmo Riley, JM Pina - International Journal of Bank …, 2024 - emerald.com
Brand management is an essential part of a company's overall marketing strategy. Creating
a strong brand can be a competitive advantage that helps companies attract customers and …

Video marketing for decentralized finance platforms' services

NT Giannakopoulos, DP Reklitis, MC Terzi… - Journal of Financial …, 2024 - Springer
In the continuously evolving environment of blockchain applications, decentralized finance
(DeFi) has been discerned as a favorable application among internet users. In this point of …

[PDF][PDF] Logistics SMEs' marketing budget re-engineering for sustainable digital marketing development

DS Giakomidou, A Kriemadis - Journal of Infrastructure, Policy …, 2024 - researchgate.net
Nowadays, the survival and sustainability of SMEs and the promotion of their services have
become key goals for the economic growth of many countries. Logistics SMEs seek to …