What we feel and why we buy: the influence of emotions on consumer decision-making

C Achar, J So, N Agrawal, A Duhachek - Current Opinion in Psychology, 2016 - Elsevier
Highlights•Emotions embedded in marketing appeals or in decision contexts influence
decision-making.•Consumers are influenced by emotions that are both related and …

Climate action now: How to fuel a social movement

L Lteif, G Nardini, T Rank‐Christman… - Journal of Consumer …, 2024 - Wiley Online Library
Our research develops a framework that explores how to fuel the climate movement by
accelerating grassroots, community‐based climate action. Drawing on insights from …

Doing well by doing good: The benevolent halo of corporate social responsibility

A Chernev, S Blair - Journal of Consumer Research, 2015 - academic.oup.com
Corporate social responsibility is commonly viewed solely as a tool for enhancing company
reputations and engendering goodwill among customers. In contrast, this research shows …

Empathy or perceived credibility? An empirical study on individual donation behavior in charitable crowdfunding

L Liu, A Suh, C Wagner - Internet Research, 2018 - emerald.com
Purpose Researchers have called for the synthesis of divergent perspectives and the
development of a theoretical model that examines individuals' donation behavior in …

Negative reviews, positive impact: Consumer empathetic responding to unfair word of mouth

T Allard, LH Dunn, K White - Journal of Marketing, 2020 - journals.sagepub.com
This research documents how negative reviews, when perceived as unfair, can activate
feelings of empathy toward firms that have been wronged. Six studies and four supplemental …

The impact of moral identity on consumers' green consumption tendency: The role of perceived responsibility for environmental damage

B Wu, Z Yang - Journal of Environmental Psychology, 2018 - Elsevier
In this research, we examine the effects of moral identity on green consumption tendency
and a key process underlying such effects. In five studies, we show that moral identity …

Emotional reactions, perceived impact and perceived responsibility mediate the identifiable victim effect, proportion dominance effect and in-group effect respectively

A Erlandsson, F Björklund, M Bäckström - Organizational Behavior and …, 2015 - Elsevier
This study investigated possible mediators of the identifiable victim effect (IVE), the
proportion dominance effect (PDE), and the in-group effect (IGE) in hel** situations. In …

How do consumers react to company moral transgressions? The role of power distance belief and empathy for victims

H Xu, LE Bolton, KP Winterich - Journal of Consumer Research, 2021 - academic.oup.com
This research proposes that consumers vary in their response to company moral
transgressions as a function of power distance belief (PDB), which is the extent that …

When consumer decisions are moral decisions: Moral Foundations Theory and its implications for consumer psychology

GA Ramos, W Johnson, EM VanEpps… - Journal of Consumer …, 2024 - Wiley Online Library
Although researchers have considered the role of morality in consumer psychology over the
years, such investigations often fail to (a) recognize the different values that consumers …

Empathy or perceived credibility? An empirical study of Muslim donating behaviour through online charitable crowdfunding in Indonesia

RA Kasri, E Indriani - International Journal of Islamic and Middle …, 2022 - emerald.com
Purpose This study aims to analyse the factors influencing Indonesian Muslims' donation
behaviour through online charitable donation-based crowdfunding. Design/methodology …