Text-based tools for reporting technical issues and receiving support are widespread in
commercial applications, such as customer services and internal corporate communication …

Conversational agents are used to communicating with humans in a friendly manner. To
achieve the highest level of performance, agents need to respond assertively and fastly …

Text classification has been a core component of several applications. Modern machine
learning operations strategies address challenges in deploying and maintaining models in …

Efficiently managing IT tickets is a critical daily operation for IT companies, ranging from
resolving minor issues to addressing severe errors. The traditional manual approach to …