According to the ambidexterity literature, organizations tend to favor either exploration or
exploitation activities. However, few studies have elucidated why this imbalance occurs …

This chapter compares and contrasts the effects of two knowledge repositories, routines and
transactive memory systems (TMSs), on knowledge creation, coordination, retention and …

Organizations are increasingly deploying technologies that have the ability to parse through
large amounts of data, acquire skills and knowledge, and operate autonomously. These …

Research on routines has grown in recent years as scholars have increasingly recognized
the centrality of this organizational phenomenon (Parmigiani and Howard-Grenville 2011 …

Data-driven predictions have become an inseparable part of business decisions. Artificial
Intelligence (AI) has started hel** the product and support teams perform more accurate …

We live in a technologically advanced era with a recent and marked dependence on digital
technologies while also facing increasingly frequent extreme and global crises. Crises, like …

Over the last two decades, Routine Dynamics has emerged as an international research
community that shares a particular approach to organizational phenomena. At the heart of …

Purpose This study explores how process managers perceive the adoption, use and
management of process mining in practice. While research in process mining predominantly …

In this ethnographic study of firefighters we explore how routines are coordinated under high
levels of temporal uncertainty—when the timing of critical events cannot be known in …

Workarounds are goal‐driven deviations from the standard operating procedures performed
to overcome obstacles constraining day‐to‐day work. Despite starting as temporary fixes …