Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is …
A question and answer based customer support system is provided through which users
submit question data representing questions to be answered using support resources. Low …
submit question data representing questions to be answered using support resources. Low …
Method and system for crowdsourcing software quality testing and error detection in a tax return preparation system
IA Podgorny, J Cessna, CC Gielow… - US Patent 10,162,734, 2018 - Google Patents
Disclosed methods and systems crowdsource quality assurance testing and error detection
for user experience pages of a tax return preparation system, according to one embodiment …
for user experience pages of a tax return preparation system, according to one embodiment …
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return …
Disclosed methods and systems provide domain-specific type ahead suggestions for search
query terms with a customer self-service system for a tax return preparation system …
query terms with a customer self-service system for a tax return preparation system …
Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model
IA Podgorny, B Indyk, M Cannon, J Guidry… - US Patent …, 2019 - Google Patents
A method and system improves content searching in a question and answer customer
support system by using a crowd-machine learning hybrid predictive model, according to …
support system by using a crowd-machine learning hybrid predictive model, according to …
Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system
User satisfaction with answers that may be provided through a question and answer based
customer support system is predicted by pre-submission analysis of the attributes of the …
customer support system is predicted by pre-submission analysis of the attributes of the …
Method and system for performing a probabilistic topic analysis of search queries for a customer support system
IA Podgorny, W Bartolome, NR Patterson - US Patent 10,242,093, 2019 - Google Patents
A method and system uses a probabilistic topic model to identify topics that are relevant
search query terms received by a customer support system from a user, according to one …
search query terms received by a customer support system from a user, according to one …
Method and system for searching for and navigating to user content and other user experience pages in a financial management system with a customer self-service …
Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …
search query terms with a customer self-service system for a financial management system …
QA based on context aware, real-time information from mobile devices
A common infrastructure collects data from a plurality of mobile devices and traditional
sensors at Internet scale to respond to natural language queries received at different …
sensors at Internet scale to respond to natural language queries received at different …
In-call experience enhancement for assistant systems
2009/0282033 A1 11/2009 Alshawi 2010/0217604 A1 8/2010 Baldwin et al. 2010/0295676
A1 11/2010 Khachaturov et al. 2011/0246383 A1 10/2011 Gibson et al. 2012/0035932 A1 …
A1 11/2010 Khachaturov et al. 2011/0246383 A1 10/2011 Gibson et al. 2012/0035932 A1 …
Method and system for providing domain-specific incremental search results with a customer self-service system for a financial management system
Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …
search query terms with a customer self-service system for a financial management system …