Chatbots such as ChatGPT have caused tremendous hype lately. For BPM applications, it is
often not clear how to apply chatbots to generate business value. Hence, this work aims at …

Today, the tourism industry is significantly impacted by mobile applications leveraging
Artificial Intelligence (AI) and Natural Language Processing (NLP) to enhance tourists' …

Chatbots are programs that supply services to users via conversation in natural language,
acting as virtual assistants within social networks or web applications. Here, we review the …

Chatbots are software services accessed via conversation in natural language. They are
increasingly used to help in all kinds of procedures like booking flights, querying visa …

This study developed a perceived intelligence scale for artificially intelligent (AI) assistants
and investigated its impact on users' travel-related behavioral intentions. A four-stage study …

In recent years, gradual improvements in communication and connectivity technologies
have enabled new technical possibilities for the adoption of chatbots across diverse sectors …

Software systems start to include other types of interfaces beyond the “traditional” Graphical-
User Interfaces (GUIs). In particular, Conversational User Interfaces (CUIs) such as chat and …

Chatbots are becoming a common component of many types of software systems. But they
are typically developed as a side feature using ad-hoc tools and custom integrations …