This paper contributes to e-government research by presenting a review and discussion on
how digitalization of public services has affected the interaction between citizens and …

Following a large worldwide uptake of digital public services, several countries have turned
to mandatory digitization, whereby citizens or companies must use digital self-service …

This study presents a science map** approach to analysing the thematic evolution of the e-
Government field. We combine different bibliometric tools to analyse the evolution of the …

The channel choice branch of e-government studies citizens' and businesses' choice of
channels for interacting with government, and how government organizations can integrate …

The research work on understanding whether citizens will readily accept to engage with
governments in e-participation initiatives through social media remains limited. Therefore …

Purpose This paper aims to answer a major challenge in the success of electronic
government (e-government) implementation, viz., public participation via continual use …

Digital exclusion of seniors covers both social and technical drivers that affect the magnitude
of this phenomenon. It arises from the fear of technology, reduced manual and mental …

Citizens are oftentimes the central unit of analysis in e-government research and treated as
one of the stakeholders receiving the most benefits from public sector digitalization. Still …

For many years, it was believed that higher-performing e-government features would boost
citizen use of e-services. However, this straightforward proposition had never been tested …

This study aims to identify government influence in the adoption of e-government by citizens
(AEC) through a case study analyzing actions in Antioquia, Colombia, to increase AEC in …