Though the customer journey (CJ) is gaining traction, its limited customer focus overlooks
the dynamics characterizing other stakeholders'(eg, employees'/suppliers') journeys, thus …

The video game industry has ignited a global controversy surrounding microtransactions in
gaming, especially the use of loot boxes: randomized rewards with potential real-world …

Given the unprecedented challenges imposed on the aviation industry by the COVID-19
pandemic, this paper proposes a new perspective on airport user experience as a field of …

Design thinking has been largely acknowledged as a technical advancement in business
circles in terms of technology, innovation, creativity, and flexibility. Design techniques are …

Purpose The emergence of internet-based business models has given rise to online higher
education institutions (OHEIs) that offer their undergraduate and graduate degree programs …

Sustainable design methods and tools abound, but their implementation in practice remains
marginal. This article brings together results from previous literature reviews and analyses of …

Abstract Triggered by the Russo–Ukrainian war starting early in 2022 and the subsequent
movement of refugees toward various European countries, this rapid response paper …

The organizational environment of the 21st Century is becoming increasingly volatile,
uncertain, complex, and ambiguous (VUCA). Leadership practices in technology …

This conceptual paper develops and justifies a pro-active, design-driven approach to
sustainable destination development. Using insights from design science, it helps explain …

Abstract The study of Relationship Marketing (RM) has led to improved understanding and
management of customer relationships. However, it has suffered recent criticism for firm …