The field of retailing has experienced significant changes in recent years. In this article, we
review articles published in Journal of Retailing over the 2002–2007 time span, classified …

It is widely recognized that an increasing number of service firms are expanding into
international markets. Many studies in the services marketing literature have focused on the …

Abstract Virtual Reality Spectatorship (VRS) is becoming an emerging sport media
consumption trend as it delivers such optimal experience that maximizes user satisfaction …

Purpose The purpose of this paper is to develop a comprehensive model representing the
relationships among service quality, customer satisfaction, trust and loyalty in a retail …

The surge in academic and practical interest in the topic of value co-creation (VCC)
highlights an equivocal understanding of its conceptual boundaries and empirical …

Purpose Loyalty has become the most important strategic aim in the hotel industry. The
purpose of this paper is to obtain an empirical understanding of loyalty in the Kuala Lumpur …

Despite the considerable expansion of brand-hosted social media, it is still not clear whether
and how brand-consumer social sharing contributes to virtual media engagement. Drawing …

Purpose The quality assessment of e-commerce services is of particular research interest,
as it has been widely found that quality is directly linked to customer satisfaction and loyalty …

Purpose This paper aims to review hospitality and tourism research on customer satisfaction
(CS), service quality (SQ) and customer value (CV) published in several established …

Consumers are increasingly embracing robots and AI. This has led them to suffer
psychological tensions in their AI experiences (eg, data capture, classification, delegation …