Over the past 30 years, conservation of resources (COR) theory has become one of the most
widely cited theories in organizational psychology and organizational behavior. COR theory …

Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Job stressors such as time pressure, organizational constraints, and interpersonal conflicts
matter for individual well-being within organizations, both at the day level and over longer …

The concept of authenticity informs a number of central topics in management studies. On
the surface, it might seem that a consensus exists about its meaning; there is indeed …

Perceiving work as a calling has been positioned as a key pathway to enhancing work-
related well-being. However, no formal theory exists attempting to explain predictors and …

Many employees perform emotional labor, regulating their emotions to meet organizationally
mandated display rules (eg,“service with a smile”), which has both professional and …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Customer incivility toward frontline employees (FLEs) is a widespread phenomenon within
tourism and hospitality industries, severely depleting the psychological resources of FLEs …

Emotional labour, the regulation and management of emotions, is a significant element of
the teaching role yet it may damage teacher well-being. In this cross-sectional study (N= 320 …

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …