Process Mining is a new kind of Business Analytics and has emerged as a powerful family of
Process Science techniques for analysing and improving business processes. Although …

Logs, which record valuable system runtime information, have been widely employed in
Web service management by service providers and users. A typical log analysis based Web …

System logs record detailed runtime information of software systems and are used as the
main data source for many tasks around software engineering. As modern software systems …

Customer journey analysis is a hot topic in marketing. Understanding how the customers
behave is crucial and is considered as one of the key drivers of business success. To the …

The increasing use of enterprise social networks (ESN) generates vast amounts of data,
giving researchers and managerial decision makers unprecedented opportunities for …

Process mining uses event log data to discover processes, hence enabling multiple
requirements elicitation activities. As the number of applications deployed on a cloud …

Customer journey analysis aims at understanding customer behavior both in the traditional
offline setting and through the online website visits. Particularly for the latter, web analytics …