Big data in tourism research: A literature review
J Li, L Xu, L Tang, S Wang, L Li - Tourism management, 2018 - Elsevier
Even at an early stage, diverse big data have been applied to tourism research and made
an amazing improvement. This paper might be the first attempt to present a comprehensive …
an amazing improvement. This paper might be the first attempt to present a comprehensive …
Sharing tourism experiences in social media: A literature review and a set of suggested business strategies
MD Sotiriadis - International Journal of Contemporary Hospitality …, 2017 - emerald.com
Purpose The purpose of this paper is twofold: to perform a synthesis of academic research
published between 2009 and 2016 regarding the changes in tourism consumer behavior …
published between 2009 and 2016 regarding the changes in tourism consumer behavior …
[HTML][HTML] The effect of the Covid-19 on sharing economy activities
M Hossain - Journal of Cleaner Production, 2021 - Elsevier
Activities within the sharing economy (SE) are in a precarious situation due to the Covid-19
pandemic. Even though the SE is considered a disruptive phenomenon, especially in the …
pandemic. Even though the SE is considered a disruptive phenomenon, especially in the …
Houston, we have a problem!: The use of ChatGPT in responding to customer complaints
This study aims to explore the use of ChatGPT-4 in generating management responses to
customer reviews or complaints posted on Tripadvisor. Customer reviews and management …
customer reviews or complaints posted on Tripadvisor. Customer reviews and management …
The role of visual cues in eWOM on consumers' behavioral intention and decisions
Consumers increasingly use eWOM to make decisions about various products and services.
However, few studies have investigated how different visual and verbal eWOM cues affect …
However, few studies have investigated how different visual and verbal eWOM cues affect …
[HTML][HTML] Why do people purchase from online travel agencies (OTAs)? A consumption values perspective
Online travel agencies (OTAs) are struggling to remain financially sustainable due to intense
competition. To overcome this challenge, OTAs need to better engage their customers by …
competition. To overcome this challenge, OTAs need to better engage their customers by …
Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers' continuance intention
Purpose Recent figures show that users are discontinuing their usage of TripAdvisor, the
leading user-generated content (UGC) platform in the tourism sector. Hence, it is relevant to …
leading user-generated content (UGC) platform in the tourism sector. Hence, it is relevant to …
Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews
Customer online reviews of hotels have significant business value in the e-commerce and
big data era. Online textual reviews have an open-structured form, and the technical side …
big data era. Online textual reviews have an open-structured form, and the technical side …
Digital marketing strategies, online reviews and hotel performance
P De Pelsmacker, S Van Tilburg, C Holthof - International Journal of …, 2018 - Elsevier
We investigate to what extent digital marketing strategies (such as having a digital marketing
plan, responsiveness to guest reviews, and monitoring and tracking online review …
plan, responsiveness to guest reviews, and monitoring and tracking online review …
A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism
Online consumer reviews have been studied for various research problems in hospitality
and tourism. However, existing studies using review data tend to rely on a single data …
and tourism. However, existing studies using review data tend to rely on a single data …