Purpose–The purpose of this paper is to summarize and classify extant research and to
better understand the past, present, and future state of the theory of value co-creation. Its …

Adopting a life cycle innovation process model, including innovation creation, diffusion, and
evaluation, this research analyzed the knowledge development of service innovation …

To navigate the unchartered terrain that has resulted from the pandemic, there is a palpable
need for hotels to re-assess current business practices, and quickly devise new and …

The “co-creation” label has proliferated over the past decade. With little consensus on what
“co-creation” is, we offer a novel, unifying perspective by anchoring its theorization in …

Futurists predict that a third of jobs that exist today could be taken by Smart Technology,
Artificial Intelligence, Robotics, and Algorithms (STARA) by 2025. However, very little is …

Storytelling about places is recognized as a tool to enhance the reputation of regions as they
compete for tourism and economic development spending in the digital age. Through digital …

Students have begun to show interest in adopting active and participatory roles that allow
them to interact and work collaboratively with educators. One important aspect of students as …

Co-production is currently one of cornerstones of public policy reform across the globe. Inter
alia, it is articulated as a valuable route to public service reform and to the planning and …

This book is based upon and extends the theoretical and empirical work of the author over
the last decade. It integrates material deriving from his previous conceptual and empirical …

Usability and user experience (UX) are important concepts in the design and evaluation of
products or systems intended for human use. This chapter introduces the fundamentals of …