Abstract PT Indo Pusaka Berau adalah perusahaan yang bergerak di bidang
ketenagalistrikan, dimiliki oleh Pemerintah Daerah Kabupaten Berau (49, 48%), PT …

Jurnal ini membahas peran infrastruktur bandar udara dalam distribusi logistik industri
pertahanan di Indonesia. Sebagai negara kepulauan terbesar di dunia, Indonesia …

There are several factors that can influence consumer satisfaction, namely service quality
and product quality. It is impossible to produce quality products and services without quality …

It is impossible to produce quality products and services without quality people and
processes. Services in general are intangible and cannot be fully owned by consumers …

The existence of very busy peak periods is a problem in itself for service marketing. From the
data above, it can be said that many outlets do not necessarily have high consumption value …

Pasar online dan e-commerce merupakan sektor yang terus berkembang pesat dalam
ekonomi digital. Dalam konteks ini, manajemen logistik dan pengiriman memegang …

If not controlled, this can have a negative impact on the company, because many customers
feel dissatisfied. Service businesses place great importance on the human element. High …

Abstract Service is an intangible task that satisfies the needs of consumers or business
users. Service is an activity or benefit that one person can offer to another which is …

From the above definition, it can be concluded that quality is a quality standard where each
element is interconnected and can influence performance in meeting customer expectations …

Services in general are intangible and cannot be fully owned by consumers. Consumers pay
in return for the convenience, service and satisfaction they receive from the service, not for …