This study aims to prove that the relationship between the influence of E-Trust, Perceived
Ease Of Use and E-Satisfaction on E-Loyalty is shown to consumers in Tiktok Shop e …

Purpose: This study aims to analyze the effect of service quality on loyalty mediated by
customer satisfaction and trust. A total of 215 Islamic bank customers in the study area were …

Purpose The purpose of this paper is to examine the mediating role of e-trust and e-
satisfaction in the relationship between e-service quality and e-loyalty in the context of e …

Business providers are always concerned about maintaining and increasing customer
satisfaction and trust because they are crucial for positive word of mouth, revisit intentions …

One of the impacts of the COVID pandemic has been to force people to find alternates
sources for daily supplies, turning to online to offline (O2O) platforms. The service quality of …

This study presents and examines a more rigorous theoretical model for the relationships
among e-service quality (e-SQ), trust, reputation, and e-loyalty in the online travel context …

Millennial purchases of footwear products online have grown in South Africa. Consequently,
retailers in the country should develop increased knowledge of these consumers' online …

In recent yeats, technological advancement has become a crucial factor for businesses'
survival. Traditional business models and processes have been modified and integrated …

Purpose This study aims to understand the relationship among the anthropomorphic
features, perceived authenticity on customer engagement and electronic word of mouth …

Live-streaming technology has been widely adopted to promote the sale of green
agricultural products. Based on the literature regarding electronic commerce and customer …