An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …

Despite the relatively young age of Human–Robot Interaction (HRI) as a field, there is a
large volume of research on advances in robot hardware, software and behavior. The goal …

Using our moral and technical imaginations to create responsible innovations: theory,
method, and applications for value sensitive design. Implantable medical devices and …

The topic of mental state attribution to robots has been approached by researchers from a
variety of disciplines, including psychology, neuroscience, computer science, and …

Journal of the Academy of Marketing Science (2023) 51: 747–756 embarrassment in service
encounters,” Holthöwer and van Doorn illustrate situations where consumers prefer to be …

Bringing a unique perspective to the burgeoning ethical and legal issues surrounding the
presence of artificial intelligence in our daily lives, the book uses theory and practice on …

As the worldwide popularity of animal-assisted interventions (AAIs) increases, the field is
quickly approaching a paradigm shift, adjusting its image to incorporate more evidence …

In this paper we discuss the social and ethical issues that arise as a result of digitization
based on six dominant technologies: Internet of Things, robotics, biometrics, persuasive …

Many independent studies in social robotics and human–robot interaction have gained
knowledge on various factors that affect people's perceptions of and behaviors toward …

Anthropomorphism is a far-reaching phenomenon that incorporates ideas from social
psychology, cognitive psychology, developmental psychology, and the neurosciences …