Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

M Ali, SA Raza - Total Quality Management & Business Excellence, 2017‏ - Taylor & Francis
The aim of this study is to measure the relationship between service quality and customer
satisfaction among the customers of Pakistani Islamic banks. This study employed a …

The effects of service quality on student loyalty: the mediating role of student satisfaction

S Annamdevula, RS Bellamkonda - Journal of Modelling in …, 2016‏ - emerald.com
Purpose Student loyalty in higher education sector helps college administrators to establish
appropriate programs that promote, establish, develop and maintain successful long-term …

Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities: Development of HiEduQual

S Annamdevula, RS Bellamkonda - Journal of Modelling in …, 2016‏ - emerald.com
Purpose This paper attempts to develop and validate a service quality instrument called
HiEduQual to measure the perceived service quality of students in higher education …

Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model

SM Khan, M Ali, CH Puah, H Amin… - Journal of Islamic …, 2023‏ - emerald.com
Purpose This study aims to investigate two primary objectives. First, this study examines the
influence of modified service quality dimensions on Islamic bank customer satisfaction using …

Relationship between service quality, satisfaction, motivation and loyalty: A multi-dimensional perspective

A Subrahmanyam - Quality Assurance in Education, 2017‏ - emerald.com
Purpose This paper aims to identify and test four competing models with the
interrelationships between students' perceived service quality, students' satisfaction, loyalty …

The antecedents affecting university reputation and student satisfaction: a study in higher education context

Z Qazi, W Qazi, SA Raza, SQ Yousufi - Corporate Reputation Review, 2021‏ - Springer
This study aimed to identify the variables that influence the reputation of universities and
student satisfaction, which in turn affects the loyalty of students of higher education. The …

[PDF][PDF] Effects of service quality and price fairness on student satisfaction

NM Tuan - International Journal of Business and Social Science, 2012‏ - academia.edu
Higher education institutions in Vietnam have put much effort to attract students to enroll in
programs using English as a means of teaching because these programs have newly been …

Applying SERVQUAL: Using service quality perceptions to improve student satisfaction and program image

JL Gregory - Journal of Applied Research in Higher Education, 2019‏ - emerald.com
Purpose Austerity approaches in higher education require choosing the highest leverage
strategies of increasing student satisfaction. Attending to student perceptions of …

Comparison between Public and Private Secondary Schools Regarding Service Quality Management and Its Effect on Students' Satisfaction in Pakistan.

MN Jabbar, MA Hashmi, M Ashraf - Bulletin of Education and Research, 2019‏ - ERIC
Service quality management plays its vital role for the enhancement of students' satisfaction.
This current research paper aims to explore the concepts of service quality management …