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Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
The aim of this study is to measure the relationship between service quality and customer
satisfaction among the customers of Pakistani Islamic banks. This study employed a …
satisfaction among the customers of Pakistani Islamic banks. This study employed a …
The effects of service quality on student loyalty: the mediating role of student satisfaction
S Annamdevula, RS Bellamkonda - Journal of Modelling in …, 2016 - emerald.com
Purpose Student loyalty in higher education sector helps college administrators to establish
appropriate programs that promote, establish, develop and maintain successful long-term …
appropriate programs that promote, establish, develop and maintain successful long-term …
Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities: Development of HiEduQual
S Annamdevula, RS Bellamkonda - Journal of Modelling in …, 2016 - emerald.com
Purpose This paper attempts to develop and validate a service quality instrument called
HiEduQual to measure the perceived service quality of students in higher education …
HiEduQual to measure the perceived service quality of students in higher education …
Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model
Purpose This study aims to investigate two primary objectives. First, this study examines the
influence of modified service quality dimensions on Islamic bank customer satisfaction using …
influence of modified service quality dimensions on Islamic bank customer satisfaction using …
Relationship between service quality, satisfaction, motivation and loyalty: A multi-dimensional perspective
A Subrahmanyam - Quality Assurance in Education, 2017 - emerald.com
Purpose This paper aims to identify and test four competing models with the
interrelationships between students' perceived service quality, students' satisfaction, loyalty …
interrelationships between students' perceived service quality, students' satisfaction, loyalty …
The antecedents affecting university reputation and student satisfaction: a study in higher education context
This study aimed to identify the variables that influence the reputation of universities and
student satisfaction, which in turn affects the loyalty of students of higher education. The …
student satisfaction, which in turn affects the loyalty of students of higher education. The …
Service quality and students' satisfaction at higher learning institutions: The competing dimensions of Malaysian universities' competitiveness
J RM Hanaysha, H Hilman Abdullah, A Warokka - 2011 - ir.ucc.edu.gh
One of important determinants of national competitiveness is the quality of its higher
education. This quality comes from the combination of excellent learning process and public …
education. This quality comes from the combination of excellent learning process and public …
[PDF][PDF] Effects of service quality and price fairness on student satisfaction
NM Tuan - International Journal of Business and Social Science, 2012 - academia.edu
Higher education institutions in Vietnam have put much effort to attract students to enroll in
programs using English as a means of teaching because these programs have newly been …
programs using English as a means of teaching because these programs have newly been …
Applying SERVQUAL: Using service quality perceptions to improve student satisfaction and program image
JL Gregory - Journal of Applied Research in Higher Education, 2019 - emerald.com
Purpose Austerity approaches in higher education require choosing the highest leverage
strategies of increasing student satisfaction. Attending to student perceptions of …
strategies of increasing student satisfaction. Attending to student perceptions of …
Comparison between Public and Private Secondary Schools Regarding Service Quality Management and Its Effect on Students' Satisfaction in Pakistan.
Service quality management plays its vital role for the enhancement of students' satisfaction.
This current research paper aims to explore the concepts of service quality management …
This current research paper aims to explore the concepts of service quality management …