Antecedents of trust in the sharing economy: A systematic review

M Ter Huurne, A Ronteltap, R Corten… - Journal of Consumer …, 2017‏ - Wiley Online Library
Users and potential users of the sharing economy need to place a considerable amount of
trust in both the person and the platform with which they are dealing. The consequences of …

Measuring customer satisfaction in electronic commerce: The impact of e-service quality and user experience

XJ Mamakou, P Zaharias, M Milesi - International Journal of Quality & …, 2023‏ - emerald.com
Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user
experience | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

[HTML][HTML] Sustainably sustaining (online) fashion consumption: Using influencers to promote sustainable (un) planned behaviour in Europe's millennials

L Johnstone, C Lindh - Journal of Retailing and Consumer Services, 2022‏ - Elsevier
This study explores if, how and through what channels millennials' sustainability values
translate into action when it comes to fashion garments. By testing a research model on 448 …

Building e-commerce satisfaction and boosting sales: The role of social commerce trust and its antecedents

X Lin, X Wang, N Hajli - International journal of electronic …, 2019‏ - Taylor & Francis
Consumers are relying increasingly on social commerce for making their purchase
decisions, and e-vendors have great interests in applying social commerce features in the …

Designing a chatbot as a mediator for promoting deep self-disclosure to a real mental health professional

YC Lee, N Yamashita, Y Huang - Proceedings of the ACM on Human …, 2020‏ - dl.acm.org
Chatbots are becoming increasingly popular. One promising application for chatbots is to
elicit people's self-disclosure of their personal experiences, thoughts, and feelings. As …

Effects of cognitive and affective trust on online customer behavior

P Punyatoya - Marketing Intelligence & Planning, 2019‏ - emerald.com
Purpose Although prior works in online retailing have addressed the influence of trust on
customer responses, they conceptualized trust as a single dimension. Based on social …

How do relational bonds affect user engagement in e-commerce livestreaming? The mediating role of trust

M Zhai, Y Chen - Journal of Retailing and Consumer Services, 2023‏ - Elsevier
E-commerce livestreaming depends heavily on user engagement. However, the effect of
relational bonds (ie, financial bonds, social bonds, and structural bonds) on user …