Abstract Service quality is one of the most important factors that increase the use of public
transportation, especially in metropolitan cities such as Istanbul. When evaluating service …

The implementation of lockdown due to the COVID-19 pandemic has affected most
businesses worldwide. The transportation business, specifically in the Philippines, has been …

Measuring customer satisfaction in service businesses is very important in terms of both
increasing service quality and meeting customer expectations. Up-to-date and …

Currently, at a time when the Smart City concept is aimed at improving thequality of life of
residents and being implemented in cities, the role of measuring thefunctioning of offices in …

Despite spending billions of dollars on urban transport infrastructure, Malaysia has a poor
reputation for its public transit service. Consequently, the majority of urban residents …

Public transport services are generally regarded as being of low quality in many develo**
cities, with Johannesburg being a typical example of a city with few government funded …

Several problems have arisen due to the COVID-19 pandemic, particularly in the public
transportation sector. Data from 2021 show that the number of bus passengers in Bangkok …

Jeepneys are the most accessible and affordable public transportation in urban areas of the
Philippines. The goal of this research was to explore passenger satisfaction with the overall …

Bike sharing is a sustainable mode of urban transportation. Assessing the perceived service
quality is essential to improve the development of bike sharing. Most of the existing research …

Limited access to public service and a lack of measurable quality of service attributes
composes a challenge for providing acceptable service quality. This research addresses the …