The acceptability of social robots: A sco** review of the recent literature
D David, P Thérouanne, I Milhabet - Computers in Human Behavior, 2022 - Elsevier
Background Social robots seem to be integrating into our society quite rapidly (eg, Conti et
al. 2019). Yet, the fact that they are integrated in different domains does not ensure potential …
al. 2019). Yet, the fact that they are integrated in different domains does not ensure potential …
Qualitative approaches to voice ux
Voice is a natural mode of expression offered by modern computer-based systems.
Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions …
Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions …
The role of robots in the service industry: Factors affecting human-robot interactions
Robot use in the service industry has been gaining momentum, not only for potential cost
reduction reasons, but to allow establishments to improve their service quality. However …
reduction reasons, but to allow establishments to improve their service quality. However …
Assessing the hotel service robot interaction on tourists' behaviour: the role of anthropomorphism
JW Jia, N Chung, J Hwang - Industrial Management & Data Systems, 2021 - emerald.com
Purpose The main purpose of this study is to investigate the impact of service robots on hotel
visitors' behaviour and to verify the role of anthropomorphism (human likeness) in customer …
visitors' behaviour and to verify the role of anthropomorphism (human likeness) in customer …
Hello Pepper, may I tickle you? Children's and adults' responses to an entertainment robot at a shop** mall
I Aaltonen, A Arvola, P Heikkilä, H Lammi - … of the companion of the 2017 …, 2017 - dl.acm.org
We took a social robot Pepper to a shop** mall for one day to see what kind of initial
responses it draws from people. We observed that the robot was quickly surrounded by …
responses it draws from people. We observed that the robot was quickly surrounded by …
A social robot in a shop** mall: studies on acceptance and stakeholder expectations
Social robots are gradually being introduced in public places to perform various service
tasks in which the robots interact with users in the service front line. The presence of social …
tasks in which the robots interact with users in the service front line. The presence of social …
In or out? A field observational study on the placement of entertaining robots in retailing
Purpose The purpose of this paper is to empirically investigate the role of the placement (ie
location) of humanoid service robots (HSRs) for entertainment applications in retailing by …
location) of humanoid service robots (HSRs) for entertainment applications in retailing by …
[HTML][HTML] Users' responses to humanoid social robots: A social response view
The anthropomorphic features of humanoid social robots (HSRs) have been contended to
hold significance in understanding users' behavior regarding such robots. However, there is …
hold significance in understanding users' behavior regarding such robots. However, there is …
Frontline employees' acceptance of and resistance to service robots in stationary retail-an exploratory interview study
Due to rising online competition, increasing cost pressure and cross-channel customer
journeys, stationary retail has tried to develop innovative value propositions and co-create …
journeys, stationary retail has tried to develop innovative value propositions and co-create …
Exploring university students' preferences for educational robot design by means of a user-centered design approach
User-centered design approaches have become more prominent in various domains and
have slowly been adopted in robotics research. Previous research on user-centered design …
have slowly been adopted in robotics research. Previous research on user-centered design …