[HTML][HTML] Servitization: A contemporary thematic review of four major research streams

C Raddats, C Kowalkowski, O Benedettini… - Industrial Marketing …, 2019 - Elsevier
Servitization describes the addition of services to manufacturers' core product offerings to
create additional customer value. This study aims to identify the key themes and research …

Upgrading models, evolutionary mechanisms and vertical cases of service-oriented manufacturing in SVC leading enterprises: Product-development and service …

H Liu, H Zhao - Humanities and Social Sciences Communications, 2022 - nature.com
Abstract To address Industry 4.0, service-oriented manufacturing unifies the development
track of product development and service innovation and constructs a high-quality …

The path to outcome delivery: Interplay of service market strategy and open business models

I Visnjic, A Neely, M Jovanovic - Technovation, 2018 - Elsevier
Firms in a variety of manufacturing sectors as well as the software industry have increasingly
embraced services alongside their product portfolios in order to improve financial …

A platform ecosystem view of servitization in manufacturing

K Kapoor, AZ Bigdeli, A Schroeder, T Baines - Technovation, 2022 - Elsevier
This study investigates how the social and technical subsystems of a platform ecosystem
change and interact in the advanced services context. An integrated research approach …

The state-of-the-art of the theory on Product-Service Systems

AQ Li, M Kumar, B Claes, P Found - International Journal of Production …, 2020 - Elsevier
Abstract Product-Service Systems (PSS) terminology is becoming increasingly common
across management disciplines. Despite rapid growth in the number of PSS publications …

Examining the influence of service additions on manufacturing firms' bankruptcy likelihood

O Benedettini, M Swink, A Neely - Industrial Marketing Management, 2017 - Elsevier
By evaluating secondary data from 74 bankrupt manufacturers and 199 matched non-
bankrupt competitors, this study investigates the relationship of manufacturers' service …

Capability configurations for successful advanced servitization

N Heirati, SC Thornton, A Leischnig… - International Journal of …, 2025 - emerald.com
Purpose Advanced servitization is the process that involves the combination of different
services that facilitate both the use of a product and customer operations. Although …

Organizational capabilities for pay-per-use services in product-oriented companies

H Gebauer, CJ Saul, M Haldimann… - International Journal of …, 2017 - Elsevier
Pay-per-use services are an interesting phenomenon, both empirically and theoretically.
Despite the alleged benefits, companies still struggle to succeed with pay-per-use services …

When and why do customer solutions pay off in business markets?

S Worm, SG Bharadwaj, W Ulaga… - Journal of the Academy of …, 2017 - Springer
Manufacturers invest in customer solutions to differentiate their offerings and sustain
profitability despite declining margins from goods sales. Notwithstanding strong managerial …

Service strategy's effect on firm performance: A meta-analysis of the servitization literature

A Faramarzi, S Worm, W Ulaga - Journal of the Academy of Marketing …, 2024 - Springer
The servitization literature has evolved into a rich field of academic inquiry that today calls
for a consolidation of extant knowledge and opens new opportunities for meta-analytic …