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Over-the-top (OTT) platforms: a review, synthesis and research directions
Purpose In this era of technological advancement, the capabilities of devices and
telecommunications have changed the pattern of media consumption among consumers …
telecommunications have changed the pattern of media consumption among consumers …
Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach
This study attempts to understand the factors affecting usage intention, actual use,
satisfaction, perceived trust, and commitment to over-the-top (OTT) platforms. A research …
satisfaction, perceived trust, and commitment to over-the-top (OTT) platforms. A research …
Building the future through digital entrepreneurship and innovation
Purpose The main objective of this research is to analyze the dynamics of academic
research on digital entrepreneurship and innovation, unveiling the main research trends …
research on digital entrepreneurship and innovation, unveiling the main research trends …
Enhancing customer value co-creation and stickiness in social commerce: integrating PLS-SEM and NCA for deeper insights into customer-to-customer dynamics
Abstract Social commerce (s-commerce), which emphasizes the predominance of
customers, has become an important tool of company social marketing and provides new …
customers, has become an important tool of company social marketing and provides new …
Characteristics determining customer's preferences for OTT video streaming: A multivariate analysis
The video streaming over-the-top (OTT) services, provided by both domestic and
international companies such as Amazon Prime and Netflix, have created a significant …
international companies such as Amazon Prime and Netflix, have created a significant …
In the Arena of the Content War: A Social Network Analysis Approach for Content Differentiation in VOD Platforms
The quest for content differentiation and audience engagement is paramount in the
competitive landscape of Video-on-Demand (VOD) platforms. The paper proposes a system …
competitive landscape of Video-on-Demand (VOD) platforms. The paper proposes a system …
A localized and humanized approach to chatbot banking companions: implications for financial managers
R Misra, G Malik, P Singh - Management Decision, 2025 - emerald.com
Purpose The study aims to examine the influence of Unified Theory of Acceptance and Use
of Technology (UTAUT) and anthropomorphic design cues in determining the level of …
of Technology (UTAUT) and anthropomorphic design cues in determining the level of …
Can an OTT platform develop brand advocates via customer engagement? An integration of platform and message-based factors
Purpose The study follows platform theory (PT) and information processing theory (IPT) to
understand the determinants of customer engagement (CE) on an over-the-top (OTT) …
understand the determinants of customer engagement (CE) on an over-the-top (OTT) …
Consumer sticky purchase intention for personalized digital collections of cultural heritage in metaverse: from the prospective of self-concept
S Li, B Zhu, H Zhu, Z Yu - Electronic Commerce Research, 2024 - Springer
The integration of metaverse technology with digital collections of cultural heritage (DCCH)
presents a novel paradigm for museum economics and consumer engagement. Despite the …
presents a novel paradigm for museum economics and consumer engagement. Despite the …
Experience Matters: Exploring the Impact of User Experience on Stickiness and Loyalty in OTT Platforms
N T. Ajith, SP, LS Mathew - International Journal of Human …, 2025 - Taylor & Francis
This study examines how different user experience (UX) dimensions (cognitive, affective,
sensorial, behavioural) affect user stickiness and loyalty on Over-the-Top (OTT) platforms …
sensorial, behavioural) affect user stickiness and loyalty on Over-the-Top (OTT) platforms …