Over-the-top (OTT) platforms: a review, synthesis and research directions

P Khanna, R Sehgal, A Gupta, AM Dubey… - Marketing Intelligence …, 2024 - emerald.com
Purpose In this era of technological advancement, the capabilities of devices and
telecommunications have changed the pattern of media consumption among consumers …

Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach

AA Soren, S Chakraborty - Journal of Retailing and Consumer Services, 2024 - Elsevier
This study attempts to understand the factors affecting usage intention, actual use,
satisfaction, perceived trust, and commitment to over-the-top (OTT) platforms. A research …

Building the future through digital entrepreneurship and innovation

E Sánchez-García, J Martínez-Falcó… - European Journal of …, 2024 - emerald.com
Purpose The main objective of this research is to analyze the dynamics of academic
research on digital entrepreneurship and innovation, unveiling the main research trends …

Enhancing customer value co-creation and stickiness in social commerce: integrating PLS-SEM and NCA for deeper insights into customer-to-customer dynamics

Y Zhou, S Kumar, F Furuoka - Humanities and Social Sciences …, 2024 - nature.com
Abstract Social commerce (s-commerce), which emphasizes the predominance of
customers, has become an important tool of company social marketing and provides new …

Characteristics determining customer's preferences for OTT video streaming: A multivariate analysis

K Kumar, VR Krishna, M Govindaraj, V Pawar… - Entertainment …, 2025 - Elsevier
The video streaming over-the-top (OTT) services, provided by both domestic and
international companies such as Amazon Prime and Netflix, have created a significant …

In the Arena of the Content War: A Social Network Analysis Approach for Content Differentiation in VOD Platforms

A Noroozian, B Amiri, S Ramezani - IEEE Access, 2024 - ieeexplore.ieee.org
The quest for content differentiation and audience engagement is paramount in the
competitive landscape of Video-on-Demand (VOD) platforms. The paper proposes a system …

A localized and humanized approach to chatbot banking companions: implications for financial managers

R Misra, G Malik, P Singh - Management Decision, 2025 - emerald.com
Purpose The study aims to examine the influence of Unified Theory of Acceptance and Use
of Technology (UTAUT) and anthropomorphic design cues in determining the level of …

Can an OTT platform develop brand advocates via customer engagement? An integration of platform and message-based factors

S Singh, R Misra, P Bhatnagr… - Asia Pacific Journal of …, 2024 - emerald.com
Purpose The study follows platform theory (PT) and information processing theory (IPT) to
understand the determinants of customer engagement (CE) on an over-the-top (OTT) …

Consumer sticky purchase intention for personalized digital collections of cultural heritage in metaverse: from the prospective of self-concept

S Li, B Zhu, H Zhu, Z Yu - Electronic Commerce Research, 2024 - Springer
The integration of metaverse technology with digital collections of cultural heritage (DCCH)
presents a novel paradigm for museum economics and consumer engagement. Despite the …

Experience Matters: Exploring the Impact of User Experience on Stickiness and Loyalty in OTT Platforms

N T. Ajith, SP, LS Mathew - International Journal of Human …, 2025 - Taylor & Francis
This study examines how different user experience (UX) dimensions (cognitive, affective,
sensorial, behavioural) affect user stickiness and loyalty on Over-the-Top (OTT) platforms …