Artificial Intelligence (AI) is viewed as having great potential for the public sector to improve
the management of internal activities and the delivery of public services. However, realizing …

Following a large worldwide uptake of digital public services, several countries have turned
to mandatory digitization, whereby citizens or companies must use digital self-service …

The objective of this study is to investigate and determine factors influencing user perception
and acceptance of electronic government services in the context of technological …

Governments are rapidly digitalising public services to increase cost-effectiveness of the
public sector. This study examines older migrants' use of digital public health and social …

Purpose: Digitalization has been the driving change in creating jobs and increasing
economic growth in recent years. However, the digitalization of countries and sectors is …

Governments increasingly digitalize the provision of their public services, but these efforts
fail to generate expected social benefits if the services remain underutilized. We use a large …

Abstract Urban Living Labs (ULLs) have been implemented in many cities, but their
organizational and legal structure has not often been analyzed. ULLs aim to provide a space …

The implementation of Artificial Intelligence (AI) in public settings is not a new topic.
However, only recently it gained momentum, and practitioners started investigating the …

Local government organizations in Sweden are under pressure from policy makers and
leading politicians to accelerate digital transformation of administrative tasks, in order to …

The digitalisation of public services brought challenges for their access and use. This article
looks at the migrants as claimants of the public services to analyse the problems with the …