In the last few years, Web-based surveys have received increased attention given their
potential to cut the costs and time associated with paper-based surveys. In this exploratory …

Many firms have adopted outsourcing in recent years as a means of governing their
information technology (IT) operations. While outsourcing is associated with significant …

Outsourcing information technology (IT) operations has been recognized to have important
potential benefits, including cost reduction, improved quality of service, and access to …

It seems a safe bet to say that process standardization is desirable (Lee & Kim, 1997;
Manrodt & Vitasek, 2004) and, particularly in service industries, offers technical …

Purpose–The purpose of this paper is to evaluate the relative impact of dynamic capabilities
on various dimensions of strategic flexibility in Indian manufacturing industry …

CONTEXT: IT plays an increasingly strategic role in the business performance of
organizations, however, the development of strategic IT systems involves a high degree of …

This paper takes stock from several studies on Information Technology outsourcing risk. A
definition of risk is offered, and an illustration from five case studies is used to show how risk …

Outsourcing of information technology (IT) services has received much attention in the
information systems (IS) literature. However, considerably less attention has been paid to …

Risk factor identification of IT outsourcing is significant to capture the source of IT
outsourcing risk. Risk factors of IT outsourcing are often interdependent, and consequently …

Outsourcing is a valuable strategy for firms to gain more benefits from the global supply
chain. Outsourcing can be defined as a business agreement in which a firm is contracting …