[PDF][PDF] Determinants of e-commerce customer satisfaction, trust, and loyalty in Saudi Arabia

MI Eid - Journal of electronic commerce research, 2011 - academia.edu
Managing customer trust, satisfaction, and loyalty attitudes of e-commerce services is very
important for the long-term growth of many businesses. Previous research has shown that e …

Critical review of the e-loyalty literature: a purchase-centred framework

AC Valvi, KC Fragkos - Electronic commerce research, 2012 - Springer
Over the last few years, the concept of online loyalty has been examined extensively in the
literature, and it remains a topic of constant inquiry for both academics and marketing …

Mobile application usability

H Hoehle, V Venkatesh - MIS quarterly, 2015 - JSTOR
This paper presents a mobile application usability conceptualization and survey instrument
following the 10-step procedure recommended by MacKenzie et al.(2011). Specifically, we …

Cognitive‐affective drivers of employees' daily compliance with information security policies: A multilevel, longitudinal study

J D'Arcy, PB Lowry - Information Systems Journal, 2019 - Wiley Online Library
We present a model of employee compliance with information security policy (ISP) that (1)
explicates stable, cognitive beliefs regarding the consequences of compliance and …

Perceived irritation in online shop**: The impact of website design characteristics

B Hasan - Computers in Human Behavior, 2016 - Elsevier
Perceived irritation has shown negative effects on various aspects of consumer shop**
behavior. Despite the enormous proliferation of online shop** in recent years, very little …

Trust and electronic government success: An empirical study

TSH Teo, SC Srivastava, LI Jiang - Journal of management …, 2008 - Taylor & Francis
Electronic government is being increasingly recognized as a means for transforming public
governance. Despite this increasing interest, information systems (IS) literature is mostly …

Customer satisfaction as mediator between website service quality and repurchase intention: An emerging economy case

U Tandon, R Kiran, AN Sah - Service Science, 2017 - pubsonline.informs.org
The purpose of this research is to develop a research model to understand the important
dimensions of website service quality and its influence on repurchase intention. The study …