Banking service quality literature: a bibliometric review and future research agenda
Purpose The purpose of this paper is to perform a meta-bibliometric analysis of the banking
service quality and to provide various research streams. Another goal is to provide future …
service quality and to provide various research streams. Another goal is to provide future …
[PDF][PDF] Digital transformation in operations management: Fundamental change through agency reversal
The emergence of digital technologies across all aspects of operations management (OM)
has enabled shifts in decision making, sha** new operational dynamics and business …
has enabled shifts in decision making, sha** new operational dynamics and business …
Factors determining the acceptance of E-wallet among gen Z from the lens of the extended technology acceptance model
E-wallets are one of the breakthroughs brought forth by the evolution of FinTech, which has
been accentuated by the global outbreak of COVID-19. Therefore, it is critical to comprehend …
been accentuated by the global outbreak of COVID-19. Therefore, it is critical to comprehend …
Student readiness for e-learning co-production in develo** countries higher education institutions
AA Yalley - Education and Information Technologies, 2022 - Springer
This study set out to conceptualize and empirically establish the determinants and
consequences of student readiness for e-learning co-production in the context of higher …
consequences of student readiness for e-learning co-production in the context of higher …
Research on the impact of customer participation in virtual community on service innovation performance—the role of knowledge transfer
J Wang - Frontiers in Psychology, 2022 - frontiersin.org
Internet technology has given birth to continuous changes in business model and format
innovation. With increasingly critical consumers, blowout development model and format …
innovation. With increasingly critical consumers, blowout development model and format …
Are you a trend setter or a straggler? Social drivers and customer shift toward co-creating value with self-service technologies
BS Galdolage - International Journal of Emerging Markets, 2024 - emerald.com
Purpose Future service interactions are anticipated to use humanoid robots in a society that
is shifting to a digitalized era. Currently, it is evident that many businesses are replacing …
is shifting to a digitalized era. Currently, it is evident that many businesses are replacing …
Towards a Standard Framework for Organizational Readiness for Technology Adoption
Today, every industry has embraced digital technologies in some form, as they provide
opportunities for organizations to drive innovation and positive changes (eg, productivity …
opportunities for organizations to drive innovation and positive changes (eg, productivity …
Augmented reality and customer engagement in the context of e-banking
K Mukerjee - Journal of Financial Services Marketing, 2024 - Springer
The purpose of this study is to examine the impact of augmented reality on customer
engagement and the influence of customer engagement on the purchase intention of e …
engagement and the influence of customer engagement on the purchase intention of e …
From crisis to prosperity: Leveraging robots, artificial intelligence, and service automation for sustainable tourism in Zimbabwe
OT Chiwaridzo, S Chiwaridzo - Business Strategy & …, 2024 - Wiley Online Library
In an increasingly digital and interconnected world, the integration of advanced technologies
such as robotics, artificial intelligence (AI), and service automation has become pivotal for …
such as robotics, artificial intelligence (AI), and service automation has become pivotal for …