The last decade of HCI research on children and voice-based conversational agents
Voice-based Conversational Agents (CAs) are increasingly being used by children. Through
a review of 38 research papers, this work maps trends, themes, and methods of empirical …
a review of 38 research papers, this work maps trends, themes, and methods of empirical …
[PDF][PDF] Ai transparency in the age of llms: A human-centered research roadmap
The rise of powerful large language models (LLMs) brings about tremendous opportunities
for innovation but also looming risks for individuals and society at large. We have reached a …
for innovation but also looming risks for individuals and society at large. We have reached a …
Human-centered design to enhance implementation and impact in health
AR Lyon, T Aung, KE Bruzios… - Annual Review of Public …, 2024 - annualreviews.org
Human-centered design (HCD) is an approach that aligns innovation development with the
needs of the people and the settings where those innovations will be used. HCD is …
needs of the people and the settings where those innovations will be used. HCD is …
Evaluating human-language model interaction
Many real-world applications of language models (LMs), such as writing assistance and
code autocomplete, involve human-LM interaction. However, most benchmarks are non …
code autocomplete, involve human-LM interaction. However, most benchmarks are non …
Beyond self-diagnosis: how a chatbot-based symptom checker should respond
Chatbot-based symptom checker (CSC) apps have become increasingly popular in
healthcare. These apps engage users in human-like conversations and offer possible …
healthcare. These apps engage users in human-like conversations and offer possible …
How do people ascribe humanness to chatbots? An analysis of real-world human-agent interactions and a theoretical model of humanness
A central problem in text-based chatbot research revolves around humanness: not only
chatbots may reproduce fundamental aspects of being human, but also users may attribute …
chatbots may reproduce fundamental aspects of being human, but also users may attribute …
Polite or direct? Conversation design of a smart display for older adults based on politeness theory
Conversational interfaces increasingly rely on human-like dialogue to offer a natural
experience. However, relying on dialogue involving multiple exchanges for even simple …
experience. However, relying on dialogue involving multiple exchanges for even simple …
How to guide task-oriented chatbot users, and when: A mixed-methods study of combinations of chatbot guidance types and timings
The popularity of task-oriented chatbots is constantly growing, but smooth conversational
progress with them remains profoundly challenging. In recent years, researchers have …
progress with them remains profoundly challenging. In recent years, researchers have …
Exploring the effects of interactive dialogue in improving user control for explainable online symptom checkers
There has been a major push to improve the transparency of online symptom checkers
(OSCs) by providing more explanations to users about their functioning and conclusions …
(OSCs) by providing more explanations to users about their functioning and conclusions …
Legal obligation and ethical best practice: Towards meaningful verbal consent for voice assistants
To improve user experience, Alexa now allows users to consent to data sharing via voice
rather than directing them to the companion smartphone app. While verbal consent …
rather than directing them to the companion smartphone app. While verbal consent …