Nowadays, museums are develo** chatbots to assist their visitors and to provide an
enhanced visiting experience. Most of these chatbots do not provide a human-like …

Artificial agents such as embodied virtual agents, chatbots, voice user interface agents, and
robots simulate human roles for dispensing information to people. According to the …

Chatbots are increasingly used to replace human interviewers and survey forms for soliciting
information from users. This paper presents two studies that investigate how the formality of …

Most chatbot interfaces in contemporary m‐commerce platforms feature a single chatbot that
provides recommendations for all product categories. Nonetheless, there is an emerging …

Conversational agents are systems capable of processing and responding to human
language. They have evolved over the years from a means to pass the Turing Test to …

Multi-party conversations (MPC) are a more practical and challenging scenario involving
more than two interlocutors. This research topic has drawn significant attention from both …

To predict the next most likely participant to interact in a multi-party conversation is a difficult
problem. In a text-based chat group, the only information available is the sender, the content …