The present paper presents the results of a bibliometric analysis of published academic
research dealing with restaurants in the fields of hospitality, leisure, sport and tourism. In …

Purpose: The purpose of this chapter is to elaborate on the major conceptual and practical
considerations of the use of robots, artificial intelligence and service automation (RAISA) in …

Smart hotel is a novel concept in the hospitality industry, and few studies have examined
hotel consumers' intentions to visit smart hotels. This study investigates the relationship …

Investigating an innovative service with hospitality robots | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search Investigating an …

With their exceptional interactive and communicative capabilities, Online Social Networks
(OSNs) allow destinations and companies to heighten their brand awareness. Many tourist …

Companies from the travel, tourism and hospitality industry have started adopting robots,
artificial intelligence and service automation technologies (RAISA) in their operations. Self …

Purpose This study aims to examine the perceived value of service digitalization in fine-
dining restaurants in France. No study exists on this topic, and its aim is to address this …

The purpose of this study was to explore customers' perceptions and behaviors when using
chatbots in restaurant takeout orders. Built on the social presence theory, this study …

Self-service technology (SST) has been increasingly integrated into today's service industry.
The ability to understand how customers perceive SST and improve its quality is therefore …

Purpose This study aims to explore the factors affecting customers' attitudes to the adoption
of robots in hotels and travel agencies. Design/methodology/approach Structural equation …