Customer loyalty: a review and future directions with a special focus on the hospitality industry

J Kandampully, TC Zhang, A Bilgihan - International Journal of …, 2015‏ - emerald.com
Purpose This article aims to provide a summary review of what is already known about
customer loyalty and identifies some emerging issues that play an important role in it. As a …

Factors influencing word of mouth behaviour in the restaurant industry

MR Jalilvand, S Salimipour, M Elyasi… - … Intelligence & Planning, 2017‏ - emerald.com
Purpose Restaurants with limited promotion budgets depend mainly on word of mouth
(WOM) among customers. WOM seems particularly important to the marketing of services …

The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service

S Ahmed, A Al Asheq, E Ahmed, UY Chowdhury… - The TQM …, 2023‏ - emerald.com
Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …

Impacts of the COVID-19 pandemic on employees' work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification

J Yu, J Park, SS Hyun - Journal of Hospitality Marketing & …, 2021‏ - Taylor & Francis
Despite the ongoing outbreak of the novel COVID-19, few studies have been conducted on
the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived …

Linking social media marketing activities to revisit intention through brand trust and brand loyalty on the coffee shop facebook pages: Exploring sequential mediation …

B Ibrahim, A Aljarah, D Sawaftah - Sustainability, 2021‏ - mdpi.com
Social media marketing (SMM) is a new field that involves the marketing of goods, services,
information, and ideas via online networks and social media. Drawing on the stimulus …

Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty

MI El-Adly - Journal of Retailing and Consumer Services, 2019‏ - Elsevier
This study using structural equation modelling (SEM) investigates the relationship between
the dimensions of customer perceived value, customer satisfaction, and customer loyalty in …

The influence of brand experience and service quality on customer engagement

C Prentice, X Wang, SMC Loureiro - Journal of Retailing and Consumer …, 2019‏ - Elsevier
The study draws upon an existing conceptual model of customer engagement and examines
how customer and firm based factors are related to customer engagement with a focus on …

An examination of the factors affecting consumer's purchase decision in the Malaysian retail market

JR Hanaysha - PSU Research Review, 2018‏ - emerald.com
Purpose The purpose of this paper is to examine the effects of corporate social
responsibility, social media marketing, sales promotion, store environment and perceived …

The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention

AC Cakici, Y Akgunduz, O Yildirim - Tourism Review, 2019‏ - emerald.com
Purpose The purpose of this study was to examine the relationships between perceived
price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially …

The effect of gastronomic experience on restaurant image, customer perceived value, customer satisfaction and customer loyalty

D Cankül, S Kaya, MÇ Kızıltaş - … Journal of Gastronomy and Food Science, 2024‏ - Elsevier
The aim of this study is to determine the effect of gastronomic experience on restaurant
image, customer perceived value, customer satisfaction and customer loyalty. In the …