[PDF][PDF] Towards Designing Cooperative and Social Conversational Agents for Customer Service.
The idea of interacting with computers through natural language dates back to the 1960s,
but recent technological advances have led to a renewed interest in conversational agents …
but recent technological advances have led to a renewed interest in conversational agents …
Measuring user experience in conversational interfaces: a comparison of six questionnaires
User experience (UX) has become an important aspect in the evaluation of interactive
systems. In parallel, conversational interfaces have been increasingly used in many work …
systems. In parallel, conversational interfaces have been increasingly used in many work …
Understanding and measuring user experience in conversational interfaces
Although various methods have been developed to evaluate conversational interfaces, there
has been a lack of methods specifically focusing on evaluating user experience. This paper …
has been a lack of methods specifically focusing on evaluating user experience. This paper …
Approaches to human and machine translation quality assessment
In both research and practice, translation quality assessment is a complex task involving a
range of linguistic and extra-linguistic factors. This chapter provides a critical overview of the …
range of linguistic and extra-linguistic factors. This chapter provides a critical overview of the …
Informing the design of spoken conversational search: Perspective paper
We conducted a laboratory-based observational study where pairs of people performed
search tasks communicating verbally. Examination of the discourse allowed commonly used …
search tasks communicating verbally. Examination of the discourse allowed commonly used …