Purpose This study aimed to examine the relationship between customer relationship
management (CRM)-based library services and head librarians' personal and academic …

The purpose of this study is to find out relationship between customer relationship
management (CRM) practices and barriers in university libraries of Pakistan. The study also …

The goal of this research was to look at the attitudes of library leaders' towards user care in
university libraries of Khyber Pakhtunkhwa and Islamabad. This study was conducted …

The rationale of this report was to evaluate the current use of electronic resources among
users of medical college libraries in Multan division. Moreover, mean variation about …

This study sought to examine the various ways academic libraries in Ghana promote their e-
resources to patrons. The study employed the survey research design using a quantitative …

The study purpose is to assess the current status of customer relationship management
(CRM) activities (customer satisfaction activities and communications strategies & practices) …

In the 21st century, the widespread adoption of ICT had a profound influence on every
aspect of human life. The impact of modern technology has compelled libraries such as …

This chapter deals with data presentation, analysis and interpretation and it has four sub
sections. Section one deals with background characteristics of sample respondents, section …

The current state of knowledge has been attempted to gauge, and digital resource usage.
Use of digital resources was found to be still insufficient among those studying medicine at …

The purpose of the study was to investigate the effect of relationship marketing (RM) on
customer loyalty moderated by information communication technology (ICT). The study …