Social media in tourism and hospitality: A literature review
Being one of the “mega trends” that has significantly impacted the tourism system, the role
and use of social media in travelers' decision making and in tourism operations and …
and use of social media in travelers' decision making and in tourism operations and …
What do we know about social media in tourism? A review
B Zeng, R Gerritsen - Tourism management perspectives, 2014 - Elsevier
The growing role of social media in tourism has been increasingly an emerging research
topic. Social media plays a significant role in many aspects of tourism, especially in …
topic. Social media plays a significant role in many aspects of tourism, especially in …
“Do we believe in TripAdvisor?” Examining credibility perceptions and online travelers' attitude toward using user-generated content
Recent press reports and complaints by hoteliers have called into question the credibility of
travel-related user-generated content (UGC). Yet our understanding of the role of credibility …
travel-related user-generated content (UGC). Yet our understanding of the role of credibility …
Influence of personality on travel-related consumer-generated media creation
While a growing number of travelers engages in consumer-generated media (CGM) use and
creation, the gap between the number of users and the number of actual content creators …
creation, the gap between the number of users and the number of actual content creators …
Travelers' use of social media: A clustering approach
Research regarding the use of social media among travelers has mainly focused on its
impact on travelers' travel planning process and there is consensus that travel decisions are …
impact on travelers' travel planning process and there is consensus that travel decisions are …
Effects of restaurant satisfaction and knowledge sharing motivation on eWOM intentions: the moderating role of technology acceptance factors
FX Yang - Journal of Hospitality & Tourism Research, 2017 - journals.sagepub.com
The growth of consumer-generated media (CGM) has promoted the popularity of online
knowledge sharing and electronic word-of-mouth (eWOM). While the topic of eWOM has …
knowledge sharing and electronic word-of-mouth (eWOM). While the topic of eWOM has …
Complaints online: The case of TripAdvisor
C Vásquez - Journal of pragmatics, 2011 - Elsevier
Complaints have been studied from two major disciplinary perspectives. Whereas pragmatic
approaches have tended to rely on data elicited via discourse completion tests (DCTs), more …
approaches have tended to rely on data elicited via discourse completion tests (DCTs), more …
The trustworthiness of travel and tourism information sources of social media: perspectives of international tourists visiting Ethiopia
K Berhanu, S Raj - Heliyon, 2020 - cell.com
Credibility of social media travel information sources is one of the most debatable topics
among scholars. This research is designed to address the trustworthiness of travel and …
among scholars. This research is designed to address the trustworthiness of travel and …
Understanding the role of social media in destination marketing
W Lange-Faria, S Elliot - Tourismos, 2012 - tourismosjournal.aegean.gr
Social media in the context of destination marketing is a growing area of study, and judging
by the exponential growth in social networks over recent years, the demand for research will …
by the exponential growth in social networks over recent years, the demand for research will …
Hotels׳ responses to online reviews: Managing consumer dissatisfaction
In this study we investigate the generic structure of hotel responses to customer complaints
posted on popular travel website, TripAdvisor. Extending the genre analytic notion of …
posted on popular travel website, TripAdvisor. Extending the genre analytic notion of …