Over the past two decades, Indian healthcare establishments (HCEs) have embraced
service quality (SQ) and SQ dimensions in some way to their organisation in order to …

Purpose Total quality management (TQM) is a part of the total quality assurance perspective.
This system, which is considered as a type of managerial philosophy, employs all …

The quality of service and customer satisfaction are the two most important concepts, which
companies need to understand in order to remain competitive in the market. Service quality …

Purpose Today, the use of smart technologies in healthcare systems is experiencing
exponential growth, and the future of healthcare is seemingly closely intertwined with such …

Abstract Resumen Context: Health care quality has been widely discussed for over 40 years.
However, it is still complex to define, understand, and assess it due to the multiple factors it …

This paper presents the service gap deployment (SGD), a new method to prioritise crucial to
quality activities of a service that does not completely satisfy customer expectations. In the …

Enterprise resource planning has been mainly implemented in private industries and there
are few inquiries of implementation in public healthcare, particularly in Europe. Hence, this …

Purpose To identify the expectations and perceptions of clients concerning the quality of
hospital care provided to them and their respective companions at a private Brazilian …

This research was conducted in a retail store in the city of Semarang. The main focus was to
measure the quality of service against consumer perceptions and expectations of the retail …

Background Healthcare service quality depends on the service process and interactions
between customers and service providers. Therefore, this study aimed to assess service …