A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas
Purpose With the increasing importance of technology in hospitality and tourism, technology-
driven service innovation has been a salient topic discussed from both customers' and …
driven service innovation has been a salient topic discussed from both customers' and …
Unlocking the Transformative Power of Hospitality and Tourism Experiences: Towards Theoretical Syntheses and Research Agenda
Hospitality and tourism experiences have impeccable capacities of transformation. Drawing
on the experience advantage literature, the current research highlights the needs-based …
on the experience advantage literature, the current research highlights the needs-based …
From Machine Learning Algorithms to Superior Customer Experience: Business Implications of Machine Learning-Driven Data Analytics in the Hospitality Industry
E Cherenkov, V Benga, M Lee, N Nandwani… - Journal of Smart …, 2024 - koreascience.kr
This study explores the transformative potential of machine learning (ML) and ML-driven
data analytics in the hospitality industry. It provides a comprehensive overview of this …
data analytics in the hospitality industry. It provides a comprehensive overview of this …
The two sides of hotel green practices in customer experience: an integrated approach of the Kano model and business analytics
Sustainability has become a prominent goal in tourism and hospitality. While green practices
can benefit the environment and society, they can also lead to customer dissatisfaction …
can benefit the environment and society, they can also lead to customer dissatisfaction …
Dynamics in the asymmetric effects of job attributes on employee satisfaction: A mixed-method approach using big data
Given its direct influence on customer satisfaction and firm profitability, employee satisfaction
has attracted much attention from scholars in the hospitality industry. However, the …
has attracted much attention from scholars in the hospitality industry. However, the …
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis
Purpose Despite the growth of hotel guests' mobile application use, limited studies identify
hotel mobile application attributes and their roles in mobile application satisfaction and …
hotel mobile application attributes and their roles in mobile application satisfaction and …
Has COVID-19 Changed Consumers' Satisfiers and Dissatisfiers? Evidence from Online Reviews of 5-Star Hotels in Shanghai and Bei**g
Many studies have analyzed the asymmetric relationship between hotel service quality
attributes and satisfaction, and tried to find consumers' satisfiers and dissatisfiers, aiming at …
attributes and satisfaction, and tried to find consumers' satisfiers and dissatisfiers, aiming at …
Luxury hotel technology trends: a multigenerational analysis
Purpose This study aims to analyze the importance and performance of customer-facing
technologies in luxury hotels. The study also assessed differences between and within the …
technologies in luxury hotels. The study also assessed differences between and within the …
Hospitality and Tourism Technology and Organizational Performance: An Integrated Framework of HTT Business Value and Future Research Agenda
Despite increased scholarly interest in the economic impacts of hospitality and tourism
technology (HTT), scarce studies provide an overview of HTT's effects on organizations' …
technology (HTT), scarce studies provide an overview of HTT's effects on organizations' …
Travelers With Disabilities: How Online Information Search Reduces Uncertainty About Service Accessibility in Hospitality and Tourism
Despite the significant number of travelers with disabilities and their substantial contribution
to the tourism and hospitality industry, there has been a lack of research exploring the …
to the tourism and hospitality industry, there has been a lack of research exploring the …