Underpinned by the Bagozzi and Dholakia (1999) goal setting and striving framework this
research firstly develops a negative online customer experience model after which …

This study leveraged the advantages of user-generated reviews with the aim of offering new
insights into the determinants of hotel customer satisfaction by discriminating among …

Purpose Loyalty among customers is the baseline for services to use to grow and sustain
their competitive advantage, particularly in the banking industry. There are two primary …

Many destination marketers have utilized gastronomy as a source of new products and
activities to attract tourists. Despite the substantial rise in the Chinese outbound market, very …

Growth of research addressing the relationship between culture and consumption is
exponential []. However culture is an elusive concept posing considerable difficulties for …

In recent years there has been a considerable interest in the cultural aspects of tourism such
as the impacts of culture on tourism planning, development, management, and marketing …

The main purpose of this study is to investigate the relationship between patient perception
of healthcare quality, patient satisfaction, and patient trust and the mediating effect of patient …

Advances in technology and analytics have stimulated competition in the global marketplace
and augmented interactions among customers globally. It is therefore imperative for firms to …