Digital service innovation (DSI): a multidisciplinary (re) view of its origins and progress using bibliometric and text mining methods
Purpose This paper studies the Digital Service Innovation (DSI) concept by systematically
reviewing earlier studies from various scholarly communities. This study aims to recognize …
reviewing earlier studies from various scholarly communities. This study aims to recognize …
The origins of digital service innovation (DSI): systematic review of ontology and future research agenda
Purpose The purpose of this study is to disclose ontology of DSI as a novel concept in
servitization community, explore the research context and themes (ie technological and …
servitization community, explore the research context and themes (ie technological and …
Managing digital servitization toward smart solutions: Framing the connections between technologies, business models, and ecosystems
The present study extends the discussion on product manufacturers' digital servitization
toward smart solutions by outlining and reviewing the existing literature on digital …
toward smart solutions by outlining and reviewing the existing literature on digital …
Designing augmented reality services for enhanced customer experiences in retail
N Vaidyanathan, S Henningsson - Journal of Service Management, 2023 - emerald.com
Purpose To deliver superior customer experiences, retailers are increasingly turning to
augmented reality (AR) technologies for new digital services that can enhance their …
augmented reality (AR) technologies for new digital services that can enhance their …
Characterizing digital service innovation: phases, actors, functions and interactions in the context of a digital service platform
Purpose Digital service innovation (DSI) is a type of technological innovation that is
recognized in practice in the innovation structure of companies. Given the breadth of digital …
recognized in practice in the innovation structure of companies. Given the breadth of digital …
Integration of product-service innovation into green supply chain management: Emerging opportunities and paradoxes
With the dawn of the new century, product-based companies have undergone a
transformative evolution by embracing servitization, integrating services into their traditional …
transformative evolution by embracing servitization, integrating services into their traditional …
The synergistic impact of market and technology orientations on sustainable innovation performance: evidence from manufacturing firms
Purpose The purpose of this study is to identify groups of manufacturing firms having
different combinations of strategic orientation (market and technology orientations) and …
different combinations of strategic orientation (market and technology orientations) and …
Moving to subscriptions: service growth through business model innovation in consumer and business markets
B Nansubuga, C Kowalkowski - Journal of Service Management, 2024 - emerald.com
Purpose Subscription offerings are being hailed as the next service growth engine for
companies in both business-to-consumer (B2C) and business-to-business (B2B) markets …
companies in both business-to-consumer (B2C) and business-to-business (B2B) markets …
Spiraling between learning and alignment toward digital service innovation
Purpose This study aims to develop theory on the process toward digital service innovation
(DSI) and to generate insights into how companies deal with the rising complexity …
(DSI) and to generate insights into how companies deal with the rising complexity …
Customer participation in manufacturing firms' new service development: the moderating role of CRM technology
Purpose This paper aims to examine how customer participation in new service
development (NSD) and customer relationship management (CRM) technology can improve …
development (NSD) and customer relationship management (CRM) technology can improve …