Informational or emotional? Exploring the relative effects of chatbots' self-recovery strategies on consumer satisfaction

C Zhou, Q Chang - Journal of Retailing and Consumer Services, 2024 - Elsevier
The rapid development of artificial intelligence technology has enabled chatbots to perform
human-like service work. Chatbots commonly fail in service due to their limitations. However …

Changes and determinants of consumer shop** behavior in E-commerce and social media product Muslimah

U Juju, N Arizal, I Waldelmi - Journal of Retailing and Consumer Services, 2023 - Elsevier
The demand for Muslim women's clothing is getting higher, it is clear the Muslim fashion
industry is starting to develop in several countries in the world. Consumers can get …

Perception and consumer behavior of halal product toward purchase decision in indonesia

M Djunaidi, CBA Oktavia, R Fitriadi… - Jurnal Teknik …, 2021 - ejournal.umm.ac.id
Indonesia is a country with a majority Muslim population. Therefore, Indonesian consumers
have to be more thorough in assuring halal guarantees. One of some identities as a Muslim …

Product quality and customer loyalty: A review of literature

RA Lone, MA Bhat - International Journal of Management IT and …, 2022 - indianjournals.com
Product quality and customer loyalty has attracted immense scholarly attention because it
directly translates into increased profits. Firms compete on quality, customers search for …

Service quality, customer value, and price to consumer satisfaction at kopi kenangan coffee shop

L Dewi, SH Putri - International Journal of Social Science, 2022 - bajangjournal.com
This research aims to analyze service quality, customer value, and price on customer
satisfaction at Kopi Kenangan Shell. The quantitative method was used as the methodology …

The role of broadcasters and brand image in improving consumer loyalty—evidence from live streaming on Chinese social platforms

J Li, G Lee - Sage Open, 2024 - journals.sagepub.com
Consumer loyalty is crucial to a company's performance and significantly influences its
development trends. Customer trust and satisfaction form the foundation for establishing …

Pengaruh kualitas produk dan persepsi harga terhadap loyalitas pelanggan air minum dalam kemasan Le Minerale di Sidoarjo

I Fahmi, J Jahroni - Jurnal Ekonomi Dan Bisnis, 2023 - ebis-jurnal.unsuri.ac.id
Bottled drinking water has become a popular choice for many consumers today. In this
increasingly fierce competition in the industry, bottled water brands are important. Le Mineral …

[PDF][PDF] The mediating effect of perceived value on customer loyalty of BMT NU East Java

M Mondir, SH Rahma - Review of Islamic Social Finance and …, 2024 - journal.uii.ac.id
Purpose–The purpose of this research is to analyze and examine the effect of Islamic
marketing mix, service quality, and product quality on BMT customer loyalty, with perceived …

Penerapan Marketing Mix pada UMKM Toko Kue Dewi

L Purwianti, E Enjelica - Jurnal Pengabdian kepada …, 2024 - ejournal.sisfokomtek.org
Abstract Toko Kue Dewi merupakan salah satu UMKM yang dapat bertahan saat dilanda
Covid-19 di tahun 2019. UMKM yang didirikan oleh Ibu Dewi ini sendiri telah berdiri sejak …

Kualitas Layanan dan Harga terhadap Kepuasan Pelanggan: Studi Empiris pada Minuman dan Makanan

AL Hakim, EN Faizah - Jurnal Bisnis Dan Kewirausahaan, 2023 - ojs2.pnb.ac.id
Pelayanan yang berkualitas memegang peranan penting dalam membentuk kepuasan
pelanggan, namun juga erat kaitannya dengan penciptaan keuntungan bagi perusahaan …