Exploring the influence of historical storytelling on cultural heritage tourists' value co-creation using tour guide interaction and authentic place as mediators

AMW Leong, SS Yeh, Y Zhou, CW Hung… - Tourism Management …, 2024 - Elsevier
This study examines how storytelling contributes to co-creating tourists' experiences with
tour guide interactions and authentic places, ultimately facilitating positive value co-creation …

Co-creation of value in smart ecosystems: past trends and future directions in tourism literature

E Díaz, Á Esteban, C Koutra, S Almeida… - Journal of Hospitality …, 2023 - emerald.com
Purpose This study aims to present a general approach for understanding and analyzing the
thematic evolution of the concept of co-creation in smart environments within the tourism …

How online reviews of sports tourism affect tourists' value co-creation behavior: Findings from PLS-SEM, NCA, and fsQCA

Y Liu, Q Meng - Journal of Hospitality and Tourism Management, 2024 - Elsevier
Online reviews generated by digital technology play a significant role in promoting value co-
creation among sports tourists. However, the existing literature on this relationship needs …

Configurational Paths to Arouse Tourists' Positive Experiences in Smart Tourism Destinations: A fsQCA Approach

J Gao, D Xu, Y Pan - Sage Open, 2024 - journals.sagepub.com
The issue this study explores is to investigate the determinants of smart tourism destinations
(STDs) on tourists' experiences. To address this issue, this study purports to identify different …

The impact of emotional perceived value on hotel guests' satisfaction, affective commitment and loyalty

MI El-Adly, N Souiden, A Khalid - Consumer Behavior in Tourism and …, 2024 - emerald.com
Purpose This study aims to investigate the impact of emotional perceived value on hotel
guests' satisfaction, affective commitment and loyalty. Design/methodology/approach Data …

The role of customer mistreatment and emotional exhaustion in the relationship between surface acting and turnover intention

IA Wang, SY Lin, TS Chuang - Current Psychology, 2024 - Springer
In the hospitality industry, service provided by frontline staff is critical to business success.
Therefore, the emotional performance of service personnel will become an important factor …

Making friends with tourists before the group tour: A study of guide‐tourist pre‐tour interactions based on the social situation framework

C Hu, X Hu, H Liu - International Journal of Tourism Research, 2024 - Wiley Online Library
Tour guides play a vital role in sha** service quality, destination image, and relationships
with tourists. However, most research on guide‐tourist interactions focuses exclusively on …

Born in a tour guide's family: how can tourism employment fuel intergenerational social mobility?

D Xu, G Li, C Zhang, Y Yang - Current Issues in Tourism, 2024 - Taylor & Francis
Studying social mobility can help understand societal development and changes, but it is
lacking in nowadays tourism research. Focusing on tour guides, the present paper concerns …

Clustering of tourism patterns with self-organizing maps: The case of sicily

D Provenzano, R Giambrone - Tourism Analysis, 2023 - ingentaconnect.com
In this article the self-organizing map algorithm is used for studying whether and which
tourism flows in Sicily are synchronized (ie, which flows show similar patterns in time and …

What might they ask? Tourists' questions directed to tour guides due to their information-giver role

B Düz - Journal of Tourism Leisure and Hospitality, 2023 - dergipark.org.tr
Interpretation is essential in tour guiding services and it is formed by tour guides' information.
The body of the tour guiding literature has examined tour guides' interpretation and …